Business Communication For Appropriate Inter-Personal Businesses

Business Communication : Appropriate Inter-Personal Businesses

Interpersonal communication

Describe about the Business Communication for Appropriate Inter-Personal Businesses.

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Excellent interpersonal skills such as appropriate non-verbal communication and effective listening skills are essential. Moreover, Intercultural competencies, delivering effective oral presentations, developing effective organizational culture and team communication- all are necessary for a business to flourish. Since business is carried out across countries, it is important to develop intercultural communication skills. Broadly speaking, intercultural communication is a kind of communication that is necessary to share information across different social groups and cultures. Interpersonal communication refers to the method by which people exchange feelings, meaning, and information through non-verbal and verbal messages (Guffey & Loewy, 2012). The paper would choose the areas of interpersonal skills and intercultural communication as the subject of staff training in Fatnemup Pty Ltd which is a manufacturer of baby formula. The paper would justify the reason for choosing these areas and provide advice for its implementation. Moreover, the recommendations would be based on expert opinion, factual information, and knowledge gained through business communication (Lolli, 2013).

Interpersonal communication is a very vital element in human society. It defines a person and turns ideas into written and spoken words. It is essential because humans can convey their thoughts, feelings, needs, and wants. Mostly, it is a mixture of sender and receiver messages. Interpersonal skills are essential in a baby formula manufacturing company like Fatnemup because the people in the company would need each other to get acquainted and achieve their goals and objectives. Interpersonal skills include appropriate non-verbal communication, effective listening, personal presentation, facial expressions, gestures, body language and providing proper feedback (Leathers & Eaves, 2015). Since the company has its set up in countries other than Australia, non-verbal communication skills are of utmost importance to the enterprise. Listening is a vital part of interpersonal skills. In fact, the first step of beginning any conversation is to listen. Active listening helps to avoid misunderstandings. In a company which produces baby food, it is paramount to hear each other. Moreover, effective non-verbal communication skills are essential while addressing an audience or counseling women. It is crucial that mothers and community members receive the correct method and procedure to give baby food to their children (Eunson, 2012).

Interpersonal skills like non-verbal communication are also very essential while dealing with the consumers outside the home country. For instance, a person from Japan may not understand the language of Australia. But he/she will surely understand body language, gestures, and facial expressions. Thus, it is imperative that the staff of the company is trained to use their interpersonal skills more efficiently. A better communication within an organization would mean proper flow of information. The perceptions and understandings of the individuals would not vary much from person to person. Development of interpersonal skills would lead to effective plans and strategies for the company. This would prove to be profitable for the enterprise (Blume et al., 2013).

Intercultural communication

The company can organize a training program for its staff in which it can teach them to develop non-verbal skills and work upon the gestures. This would help the business to deal with the foreign clients more efficiently. Since the members of a team or the staff of a company cannot work in isolation, proper communication skills are vital. Moreover, interpersonal communication is a useful tool for motivating the employees (Hynes, 2012). Employees would provide sound reinforcement and feedback if there is appropriate communication. Also, it would enable the employees to take better decision. It would prepare them in the case of an advantageous or disadvantageous situation. It would motivate employees to participate more in the activities that organization arranges.

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Interpersonal communication skills in an organization help to understand the goals and needs of the company. It contributes to balance the demands and requirements of the stakeholders. Moreover, it helps to identify new trends and opportunities in the market and formulate strategies accordingly. It also helps to improve collaboration in the team (Eunson, 2012).

In the present world of globalization, intercultural communication plays a crucial role in business. There may be cultural differences in the members of a global team, but those differences must not act as a barrier in the firm. Cultural differences may affect the productivity and effectiveness of a company. Hence, it is imperative to develop intercultural communication skills. Culture involves the values, beliefs, traditions, and attitudes of a group of people. The communication between individuals, choice of words, acknowledgment, and understanding- all depend on culture and are influenced by it. Regardless of the location, intercultural communication must be unhindered between companies for a successful business. Intercultural communication is essential for a company strategically. High and low context cultures, language, power distance and nonverbal differences are the primary factors which affect cross-cultural communications. Since the workplace in the modern world is becoming vast with every passing day, it is crucial in binding the company together through effective cross-cultural communication skills (Thill et al., 2013).

The company, Fatnemup must work on the cultural-communicative skills of its employees to enhance interaction. The company must strive towards breaking up language barriers and stereotypes. Language Training programs are an effective way to develop cross-cultural communication skills. It can be a five or six months program aimed at training Australian managers to learn the business practices of some other country. The program may comprise seminars, short lectures, language courses, role plays, group discussions, in-house training programs, and language courses (Burgoon et al., 2013).


The cultural differences must be considered to optimize communication between different groups. The employees must be aware of the cultural background they are working in and must respect them. The behavior of the staff while working in a different cultural arena must be appropriate. The management must cultivate within its employees understanding and mutual acceptance for other cultures. The training program can explain the team members that they would experience different holidays while working in various time zones and across different cultures. They must be told that the staff may face problems while working in varying cultural locations. This would prepare the members to cope up with the issues. Hence, they would be able to work more efficiently. Prior knowledge and information would help the employees to understand different needs and means to reach a culturally diverse audience (Eunson, 2012). 

Employing a translator would prove very effectual in coping with cross-cultural barriers. A translator would enhance communication and help everyone recognize communication and cultural differences. Also, it is the responsibility of the translator to ensure that despite cultural and language differences, the team members would come together and accomplish a project successfully.

It is essential to improve intercultural communication as a lack of another culture’s knowledge may lead to unexpected communication mistakes. Such mistakes may offend or confuse the people the company may wish to communicate. It may cause serious errors in business deals and agreements. Moreover, effort and time to improve cross-cultural skills elevate trust between business organizations. Ignoring cultural differences would mean arrogance and would impact business relation in a negative way (Hynes, 2012).


Through the report, one can analyze the importance of interpersonal and intercultural communication skills for a successful business. Training programs would enhance multicultural skills and help to reduce differences. Intercultural Seminars and workshops are an effective way to prepare the staff of the company. A culturally diverse environment would manage and promote diversity within the organization. This would reduce and eliminate incidents of ethnic and racial conflict. The company must focus on communication skills. To reduce cultural conflicts, one must be patient. Interpersonal communication skills of the employees must also develop to ensure a smooth running environment.

It is essential to understand how people communicate, make decisions, and comprehend while working in different cross-cultural backgrounds. The company can consider the following recommendations to improve the interpersonal and intercultural communication skills.

The company must evaluate and monitor the efficiency of the communication programs to increase effectiveness. The management must encourage its staff to participate in such programs. The company must recognize employee building capabilities. To improve food and nutrition programs and resolve nutrition related issues, it is imperative for the company to develop interpersonal skills as well. Proper communication would allow the members to recognize their needs and problems and decide on the measures they can undertake collectively (Lolli, 2013).

Employees are not able to resolve conflicts between them. During such situations, interpersonal communication skills help the employees to resolute conflict. Interpersonal communication is one of the key components to manage conflicts within an organization. It contributes to diffuse hostile and stressful situations.

The company can undertake personality development training. It would help the staff to thrive even in hostile conditions. Awareness of one’s character is helpful in analyzing situations and taking correct decisions (Hynes, 2012).

Employees must use personal pronouns like ‘I’ and ‘We.’ This would make the statement of a person more influential and powerful. Moreover, it is a direct mode of communication and hence is more efficient. One must also maintain congruence between nonverbal and verbal messages. The tone in which a person speaks must never be sarcastic or ironic. This would lead to an adverse effect on the listener. Physical and verbal congruence builds up confidence and trust between the customer and the management.


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