Experience And Learning From A Design Thinking Workshop

The Importance of Understanding Problems and Finding Innovative Solutions

That was my best experience of my life; I enjoyed, and experienced a lot from that workshop. I leant about different things from that workshop, and it will reflect in my career planning. It was based on design thinking and reflection. Everyone need to have some qualities in them for understating problems and finding solution for that problem, such as learning, patience, visual laborer, watching, accepting of other views for that problem, and failures.  I learnt that, I should start a business with my innovative ideas. However, I also thought about a sentence that it is not my age to do business. I start my learning for business-oriented work for my plans.

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I learnt about innovation and imagination. Innovation is like just thinking about any problem and found a feasible solution for that problem (Nelson, 2013). There are some other subject also for learning, such as creativity, and design ability. It was not like drawing and planning. It was different from all other activities. We had an activity in which we learned about success and failures of a product. We take coco-cola for finding problems and provide some innovative ideas to solving problems. I learnt that customer satisfaction was must for success of a product in the market (Brown & Wyatt, 2010) we picked a soda launching process in which we found different problems related to soda of an organization. There are many reasons for failure of a product, but main point was taking knowledge of market and necessities of customers. It was necessary that, always considered present competitor in market by an organization for launching their product. I learnt that customer’s feedback is necessary thing for a good product, so I need to plan a product according to customers’ needs and fulfillment (Asheim, 2007).

It was also compulsory that what is new in your product apart from other available products in market. Therefore, if any organization change their product or launch any new product in market then there are many ways for testing that product, such as samples distribution for taking feedback of the product. So they can know about changes in their product based on feedbacks of customers ( Claes, 2017). I participated in an activity in which some mind set tasks are given by our professor. We discussed about the purpose of that activity. We found some key values of the activity for our mind set to solving a problem using design thinking (Martin, 2009). I learnt that, everyone had different views for a problem.  They also knew that how to solve that particular problem with his or her innovative ideas. It was also necessary that always focused on the understating of a given problem first, then start searching of solution of that problem.   We learned that, we have to set your mentality towards the problem and defiantly we get a solution of that problem in the future.  I learnt about self-assessment from that module.

Customer Satisfaction and Feedback

According to my professor Dr. Mike Turner, always finding issues in the product first than try to solve them with the help of your fresh ideas, this thing I also motion in my weekly blogs. It was so important that differentiate between problem findings and solutions according to the problem. It was a critical process to founding issues in a product (Dorst, 2011). I learnt from a lot from framework thinking, but there are other models for solving problems, such as keep it simple, prototyping, visualization, and observation. All are helpful for solving issues in a product or service, such as handling slippery issues, and human caring. I leant that breakdown the problem in small chucks then integrate the solutions of each chunk. There are lot of things to understand from innovative ideas and isolating the mechanical assemblies as mentioned in my blog. I enjoyed that activity in which couple of pictures showed to us and on those pictures, we have to give some solutions according to photograph (Drucker, 2014). From that activity, I learned about finding problems in particular condition and finding innovative ideas for that problem. I got many ideas for finding solution of particular problem concerning the principles of arrangement thinking, (see photo in blog entry, 2nd October 2018). We were assigned a problem, in which we have to found a solution for a specific problem; we need to breakdown the blueprint thinking.

It was an iterative process in which just design something with the help of your innovative ideas as a solution of a particular issue in the product, then get feedback about that solution, if it was good and satisfied answer for customer then complete it. Otherwise, found a new ideas for same problem, it means just changed the approach for solving that issue. There is an activity in that we have to draw possible solution for a problem using 30 circles, ( see photo in blog entry, 2nd October 2018), it was really amazing activity. It was just two-minute activity, but I learnt a lot from that activity. The purpose was critical thinking for an instant problem in a short time. I got lot of benefits from that activity, such as mind-set, and right sensitivity for future action plan. I also learnt about adventure mapping and voyage mapping ( Dubey, 2018).

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I learnt about business and configuration approaches from some imaginative stories, which were disclosed by Mike. I also learnt about blogging and others activity parts as well as different modules of the design it workshop from the portal. Our trainer Mr. Mike provides these all information. We learned about creating and inventing new things from our ideas. I learnt about imaginative personality, which can help us for finding solution of a problem. I also studied different stories in the moodle. Those stories were good to learning point of view. Those are helping so helpful for mind-set towards problem solving approaches (Dunne & Martin, 2006).

Empathy in Entrepreneurship

I learnt about different prototyping in that workshop, such as early prototyping, later prototyping. In whole workshop, we have three assessments, first was related to design mind-set, and a poster design for display of our learning’s. Second was related to design thinking for identification of problems using design tools. Last, one was based of three things, which are blog, reflective report, and SPA ( Fanguy, 2018). We have to complete two things with each session, before the session we have to prepare as indicated in moodle for the current session. After each session, reflect our reflection of session in the blog entry on the weekly bases.  

We learned about, entrepreneurship in that workshop, it was a process in which individual person turning an innovative idea into a business approach (Kirzner, 2015). There are lot of opportunities for stating business but with a proper idea you can got success. However, when we think about innovation, it was not a new idea for business; innovation is just creating new things from your mistakes (Lundvall, 2010). It was just like implementation of your new idea for a particular problem. It is just practical use of thoughts for betterment a product or a service. Innovation starts from searching ideas for solving problems. There are many ideas for a single problem so select one idea for that problem, which provides better result as per calculations before implementing that idea. After implantation of that idea, it was necessary to take feedback of that innovation. If it is not providing benefits then review that concept and learn form that so changes can be made according to issues occurred in that implementation (Hobcraft, 2017). I learnt that always try to found solution for all problems, which are related to you. If I take an example of incremental innovation, it was just like just doing better than previous one. As every software having an older version and in future they got updated version. I also learnt about, different innovation, such as platform, component, and discontinuous innovation. Innovations have four dimensions, such as product, process, position, and paradigm. I leant that every innovation has a space for changing something. Innovation is two types, which are social innovation and commercial innovation. Commercial innovation provides benefits as increase profit, productivity, reduce cost, efficiency, growth of company, competiveness, and customer service handling. Social innovation are provides improvement in society, as well as creating social changes. Innovation and entrepreneurship are very closely linked (Scarborough, 2016). Entrepreneurs are used innovation as a tool for implementation their ideas to business and earned lot of money. Both are very helpful for novelty, practical use, creativity, exploitation, and new ideas.

Differences Between Design and Business Approaches

Design thinking is an approach to solving issues in a different way, just like creative-problem solving approach ( Rosenø, 2018). It was just like skill set or tool for solving a particular problem. I leant about differences between business and design on the bases of different aspects, such as process, methods, level of focus, decision drivers, values, assumptions, and understands. Business is just like numerical model, but design is like an experimental model. I also learnt about empathy in the workshop, which was really so meaningful thing for me to use in my future business. Empathy means just see same problem, but as a different point of view (Kimbell, 2011).

Design thinking bring creativity and critical thinking, it is not like drawing, sculpting, painting, and fashion. Design thinking provides different approaches to improve innovation management. It was not like analytical and hypothetical planning approach (Liedtka, Ogilvie, & Brozenske, 2014). I learnt a lot from poster designing activity. Poster making is way to increase curiosity and interest of customers towards the product. It is a better way to understand about product (Ortlipp, 2008).

I develop my knowledge in various terms from that workshop. There are lot of things to learn and develop knowledge in different aspects, such as business oriented, innovation, entrepreneurship, and ethics for business. I enhance my knowledge in different fields. It was a new topic for me but I learned a lot during the workshop, as well as after the workshop. All modules are useful for my plans. There are many activities for creativity and innovating new ideas for problem solving in different style ( Reynolds, 2018).

I leant about different theories and models of design thinking, such as logic of reasoning, divergent and convergent thinking, co-creation and co-design, triple loop learning, action research, and philosophical world view with the help of different activities as I mention in my blogs. I had a new improvement in myself during the workshop that I reflect on each and everything on my personal portal and it will help me for solving many problems. Reflection is a process in which you just reflect about your experience in the form of blogs and reflective reports.   I had an activity in a module in which a problem was given to us, which was related to security of women in nighttime especially at nightclub streets. Therefore, we all group members provide different ideas for helping them. It was good approach to develop knowledge in different aspects (Razzouk & Shute, 2012).    

Types of Innovation

In case of divergent and convergent thinking approach, it used four mental states for solving problems, which are create new ways, make choices, beak down patterns, and reassemble the patters ( Fanguy, 2018). I loved that approach to solving problems. Triple loop learning was also helpful for my knowledge development. It has three steps single loop learning in which learn the specific idea and follow that idea. In case of double loop learning, learn about the rules of process and if something required change them. Last one was triple loop learning, which means learn about learning. It was a cycle in which always learn about new ideas and implement them for betterment of system or services. I also learnt from creative learning spiral approach of design thinking in which imagine about something than creating according to that idea and share it to the world. After that reflect on that idea and if some problems are their then imagine again for solving problems (de Andrés Martínez, 2012).

I had a very good experience from that workshop modules and I have to use all of them in my personal life as well as my corporate life. for that I have an action plan to implement an automatic  parking system in which all things are based on the latest technologies, such as cloud commuting, Internet of Things, and many more. I have so many innovative ideas for that and I have to implement those ideas in next six month. I also have some plan about learning process and I will use my learning’s in my project in way that is more efficient. As I develop my knowledge from that workshop, I am more confident to plan and implement my ideas in practical. I want to make a system in which any vehicle take parking in a parking area with a dedicated space for a limited time. There are also mobile applications by which anyone can trace the current position of a vehicle.        


It is concluded that, design thinking is not like design something; it was a different approach to find solution of given problem. It is also used to finding problems and issues in a particular product and service provided by a company. I learnt many things from design thinking. It is concluded from last part of this report that, design-thinking process is so useful for personal and knowledge development. It is also concluded that innovation and entrepreneurship are so beneficial in everyone.  From the discussion carried on the previous segments, it can be concluded that as a learner always accepts new ideas for betterment of a product and service and use that learning and experience for finding and solving different types of problems.   

Prototyping for Problem-Solving

Finally, it is concluded that design thinking was so helpful for a person improvement in different aspects, such as social and commercial level.  


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