Voice of the customers

The success of the FIFA world cup event depends upon the synchronization of the project activities. The purpose of this paper is to enlighten the voice of customers with regards to the event success and evaluation of the project management methodologies to deploy the international event successfully without any complexities.

Voice of the customers

The analysis and evaluation of the customers voice, need, desire, demand, and requirement results in the successful completion of the project (Saeed, Lodhi, Munir, Riaz, Dustgeer, and Sami, 2013). The different methodologies for collecting data from different sources are implemented such as face to face conversation with the stakeholders, arrangement of questionnaire, surveys, and provision of sampling procedures. The internal customer’s focuses on analysing the expectation related to the process and procedures laid down for managing the event activities (Obrutsky, 2016). The external customer’s focuses on analysing the services and facilities received during the organization of the event. The success of the event is measured by calculating the ROI of the enterprise.

Critical to customer requirement

The following tables shows the internal and external customers raised for the implementation of the successful FIFA world cup event:

Types of Customers	Voice of Customers
Internal Customers (Project Manager, Project Owner, Project Sponsors, System analyst, Event Organizer, Event Planner, Event Coordinator)	Designing of the project schedule Designing of the Risk register and assessment plan Designing of the Procurement management plan (Vaskimo, 2014) Designing of the Resource management plan Designing of the Communication strategy and management plan Designing of the scope management plan Designing of the cost estimation plan Designing of the stakeholder management plan Designing of the change management plan
External Customers (Customers, Guests, Clients, Delegates, players)	Availability of Good and healthy living condition Availability of the good quality food Uniform Shoes Flowers Seating arrangements Practice Sports kits AC Refreshments Loud Speakers

Critical to quality parameters

The successful completion of the project depends on the analysis of the quality parameters associated with the deployment of project activities:

Quality Parameters	Key Performance Indicators
Project Schedule	Start and finish date of the project
Cost	Under approved Budget
Resource distribution and utilization	According to the project requirement
Role and responsibilities	Skills and Expertise
Food	Meets quality standard
Seating arrangement	Meets quality standard
Uniform, shoes, and practice kit	Meets quality standard
Leadership	Democratic style
Process	Sequence of activities
Customer Review	Evaluation of the Review and feedback system

Process of implementing the lean project management methodology for the project

The process of the lean six sigma methodology should be implemented for accomplishing the FIFA world cup event with success. The internal and external customers should be satisfied with the services and the undertaken process to deploy the project successfully.

Process or Benefits	Description
Time management	The duration of completing the project activities can be effectively reduced
Waste management system	The wastage of inventory can be minimized
Cost Management plan	The overrunning of the project cost can be minimized
ROI	The percentage of return on investment can be improved
Services and facilities	The focus should be given on managing the quality of services provided to the stakeholders

The implementation of the lean project management methodologies follows the following series of steps in deploying the FIFA world cup event at an international event:

Steps	Description
Voice of customer	The focus should be given on analysing the internal and external customers requirement such as process and procedure followed, development of scope, resource plan, communication, procedures for seating arrangement, and others.
Reducing Wastage of resources and inventory	The lean project management focuses on reducing the waste associated with the project in terms of human resources, inventory, stock management, and others. The organization of the event activities and development of the schedule plan helps in managing effective supply and demand of resources. The customer’s requirement should be given value for managing the resources and inventory to accomplish the event effectively.
People	The division of role with authorities is the major phase of the lean project because it helps in completing the tasks efficiently with full capability of the employees.
Managing Quality	The quality standards should be developed for satisfying the requirement of the end users and the working team of the project.

Identification and elaboration of project management methodologies

1. PMBOK:

Description

The project management body of knowledge helps in developing the standard for synchronisation of the project activities to accomplish the goal and objectives of the proposed projects (McDonald, Sundaram, Bravata, Lewis,  and Lin, 2013). The estimation of resources and the development of time and cost management plans results in completing the project without any complexities. The control charts are prepared for defining the allocation of the resources among the participants to enhance the process management system.

Processes:

The PMBOK is comprised of five processes to be deployed for managing and achieving the desired results which are described below:

• Project initialization and definition: The initialization of the project helps in designing the systematic requirements placed by the project owner. The clear definition of the project requirement helps in setting out goals and vision of the proposed project.
• Project Planning: The sequential plan of project activities should be developed so that flow of work between the participating units can be effectively managed. The development of the project schedule and cost estimation plan results in completing the project within the given time frame and cost.
• Project Execution: The designing of the directing and controlling activities helps in identifying the work breakdown structure to initiate the successful execution of the FIFA world cup event. The accuracy of the event can be effectively retrieved by deploying the concept and methodology of the PMBOK.
• Project Monitoring and control: The integration of the change management plan helps in defining the scope in a desired manner.
• Project Closure: The closing report of the project helps in analysing the success and failure of the project.

Elaboration

Critical to customer requirement

The Deployment of the project management body of knowledge helps in getting emphasis on different knowledge areas of the undertaken project to complete it successfully with respect to time, cost, and resources (Hoven, Michae,  Varnes, and Goffin, 2013).

1. PRINCE 2

Description

The PRINCE 2 methodology is based on process concept. The focus is given on inputs and outputs received by deploying the required processes. The scalability of the project can be effectively achieved by managing the flow of information and resource distribution.

Process

The prince 2 methodology is comprised on 7 processes which are discussed below:

• Project Direction: The project direction focuses on highlighting the project requirement, setting out the project boundaries, identification of the project outcome, identification of the monitoring process, identification of the closure procedures, and identification of roles and responsibilities of the project manager and other stakeholders (Mouzip, and Aziz, 2017).
• Project Start up: T The success of the project depends on the division of roles and responsibilities played by the team members in completing the required task of the project.
• Project Initialization: The project initialization focuses on setting the documentation of the project process for improving the decision making capabilities of the project manager and other stakeholders.
• Project Management boundaries: The setting of project management boundaries helps in setting of the project continuation plan by defining the flow of information between the member participants (Rauber, 2014).
• Project control structure: The day to day setting of the sequential process activities helps in managing the risks associated with the project effectively to deliver the project successfully.
• Project Management product delivery: The forecasting of the progress report of the FIFA world cup event helps in measuring the event quality achieved on the day of project implementation and delivery.
• Project Closure: The confirmation of satisfaction received by the stakeholders helps in closing the project activities and scheduling successfully.

Elaboration:

The systematic arrangement of the event process helps in developing the design of the FIFA world cup requirement plan according to the voice, need, and demand of the customers. The dependencies of the activities help in completing the project within the given duration of time and scope. The scheduling of activities helps in defining the roles and responsibilities of the team members so that the required task can be effectively completed.

1. Organization project Management

Description

The deployment of the organization project management helps in managing the process activities from the starting of the project to the end process of the event delivery. The focus is given on the successful deployment of the FIFA world cup.

Processes

The OPM is based on five process which are classified as below:

• Initiation process: The development of the event analysis, requirement, and the feasibility report helps in setting clear goals, vision, and mission of the project.
• Planning process: It focuses on developing the effective schedule for the management of time, cost, definition, task, schedule, Quality, staff, organization behaviour, risks, communication, and procurement.
• Execution process: The execution process focuses on developing the operational plan for the successful deployment of the FIFA event.
• Monitoring and control process: The reports and documents are prepared for analysing the successful achievement of event quality, scope, schedule, cost, and risks (Owens, 2010).
• Closing process: The project closes with the identification of the successful completion of the project deliverables.

Elaboration

The success of the project can be achieved by defining the risks and scope of the project effectively according to the demand placed by the event organizer. The sequencing of the activities helps in improving the interaction between the processes to achieve the desired results.

The organization project management methodology focuses on initializing the continuous improvement plan for improving the percentage rate of return on investment. The accuracy of the project activities can be effectively achieved by managing the priorities of the project activities with the allocated duration of time and cost (McClinton, 2014). The development of the resource management plan helps in managing the resources among the different knowledge areas of the project. It results in increasing the level of satisfaction in achieving the successful deployment of the FIFA world cup event at an international level.

1. Agile project management Methodologies

The agile methodology works on the iteration process so as to implement required changes during the project design so as to increase the customer satisfaction.

Processes:

The Agile methodology is composed of following processes:

• Iterative planning: It helps in managing the active participation of the customer to place their requirement.
• Effective communication: The communication management plan is developed so that wastage of time can be effectively reduced in providing the desired information.
• Continuous Testing: It deployed the continuous testing program so as to satisfy the requirement of the customers (Passenheim, 2015)
• Product delivery: Successful delivery of the project within the mentioned time
• Change management plan: The adaptive team is employed for bringing required changes in the developed project according to the requirement of the customers

Elaboration:

The agile methodology works on achieving the customer satisfaction at a high extent. The initialization of the face to face interaction helps in actively increases the active participation of the customers.

1. Lean Six Sigma Project Management methodologies

Description

The Lean six sigma methodology focuses on the clear representation of goals and objectives and setting of the project boundaries helps in defining the roles and responsibilities of the team members with subsequent authorities (Monnappa, 2017). The internal and external customers actively participate in developing the project plan and design.

Processes

It is based on the DMAIC methodology which is described below:

• Define: The pre-requisite should be set for analysing the project initialization procedures. The development of the high level requirement and work breakdown structure helps in analysing the expected outcome of the projects (Mansfield community, 2013).
• Analyse: The analysis of the project activities takes the project in the direction of accomplishing the project goals.
• Measure: The identification of the risks in the project start-up phase helps in measuring the mitigation plan to overcome the problem of complexities in the later stages of the project (Griffin, and Hauser, 2013).
• Improve: The required changes and the issues can be effectively handled by deploying the monitoring and control policy structure.
• Control: The accuracy and the consistency of the project schedule can be managed by deploying the effective tools and metrics according to the requirement placed by the top executives.

Elaboration:

The Lean six sigma principles helps in achieving accuracy of the project to be around 9.999966 (Otieno, 2014). The clear representation of goals and objectives and setting of the project boundaries helps in defining the roles and responsibilities of the team members with subsequent authorities (Firesmith, 2013). It helps in managing the active participation of the customer to place their requirement. The development of the project process according to the knowledge areas helps in improving the flow of information between the different participating units.

References:

Firesmith, D. (2013). Quality Requirement checklists. Journal of object technology, 5(5). 

Griffin, A., and Hauser, J. (2013). The Voice of the customers.

Hoven, C., Michae, A., Varnes, C., and Goffin, K. (2013). Giving the customer voice: A Study of market research method. International conference on product development management.

Mansfield Community. (2013). Introduction to project management. 1^st ed. Ebook. 

McClinton, P. (2014). A project management methodologies: A review of the Literature. 1^st ebook.

McDonald, K., Sundaram, V., Bravata, D., Lewis, R., and Lin, N. (2013). Closing the quality gap: A critical analysis of quality improvement strategies. Journal of object technology, 7(9).

Monnappa. (2017). Project scope management: What it is and why it is important. 1st ed. [ebook].

Moujib and Aziz. (2017). Lean Project management. 1^st ebook. 

Obrutsky, S. (2016). Comparison and contrast of project management methodologies PMBOK and Scrum. 1^st ebook. 

Otieno, F. (2014). The role of monitoring and evaluation in projects. 1st ed. [ebook]. 

Owens, J. (2010). Risk management. 

Passenheim, O. (2015). Project Management. 1st ed. [ebook].

Rauber, J. (2014). A Critical analysis of quality management. 1^st ebook. 

Saeed, R., Lodhi, R., Munir, J., Riaz, S., Dustgeer, F., and Sami, A. (2013). The Impact of voice of customers on new product development. International journal of world Science, 24(9), pp. 1255-1260. 

Vaskimo J. (2014). Organization project management methodologies. 1^st ebook.