Project Quality Management

This project is focused on providing healthcare facilities to the elderly people living alone so that they will be able to lead a healthier life. This project is feasible in terms of the idea that has been proposed for development of the organization to support the older people living alone in their homes. The project is feasible in terms of the budget being estimated for the project as 49844.00 AUD will be sufficient to complete the project and which can be easily arranged for development of the organization. The feasibility of the project underlies in quality of outcomes that will be achieved hence a suitable quality management plan will ensure sustainability of the project.

The sustainability of the project depends of the future perspectives and the goals that will be fulfilled by the project in future (Kerzner & Kerzner, 2017). The long term goals of this project is to serve the elderly people better so that they are able to lead a happy and healthier life. This project will help to reduce the fatalities and health risks of the elderly people. The key areas strengths and weakness that has been identified in context to this project are illustrated as below:

Strengths	Weaknesses
· Help and support for the elderly people living alone Save Time On Research and Writing Hire a Pro to Write You a 100% Plagiarism-Free Paper. Get My Paper · Healthcare facilities to the elderly people · Easy to access and operate · 24×7 availability	· Barriers due to language and communication · Lack of awareness among the elderly people · Occurrence of technical issues · Quality of care may not be suitable as desired

The approval requirements related to this project for development of the organization to support the elderly people are listed as below:

• Project requirements – The identified requirements from the different stakeholders have to be confirmed and verified before proceeding with the project.
• Project scope – The scope of the project will be as per the defined goals and objectives and there will be proper plan for scope management (Harrison & Lock, 2017).
• Project budget – The estimated budget for the project will be consulted with the stakeholders and approved by the project sponsors.
• Estimated time – The time for completion of the project will be communicated with the project owner and the project will begin only after confirmation of the time.

• The staffs have fluency in English language
• Proper training is given during recruitment of staffs
• Staffs are aware of the basic knowledge of first aid
• Proper risk management plan has been developed
• Proper marketing strategy has been developed for the organization

• There may be increase in cost during execution of the project
• Unavailability of staffs for providing support to the elderly people
• Limitation of time allocated for each call as one person may consume longer time but then the next people will not get a chance for call
• The quality of outcome may not be as per the desired goals and requirements of the client (Lock, 2017)
• Inadequate skill of the staffs for handling the clients
• Risks related to technical errors or telecommunication errors
• Resource constraint as the project sponsor or financial support may withdraw during execution of the project.

Possible improvements

In this project, the improvements can be made with the help of the proper scope management plan so that the changes in project scope could be handled effectively. The scope management plan will help to retain the quality of outcomes to be achieved from the project. Further, a proper communication plan is required for handling the communication between the stakeholders as well as project team members to ensure success of the project.

Quality items	Description
Project progress	It relates to monitoring the project progress as per the determined schedule.
Budget at completion	It will comprise of evaluating the budget after completion of the project.
Completion time	It relates to evaluating completion time of the project by comparing it with estimated timeline for the project (Turner, 2016).
Fulfilment of the desired requirements	The outcomes achieved from the project are according to requirements of the customer.
Achievement of project goals and objectives	The deliverable of the project are according to the determined goals and objectives of the project.
Risk outcomes	The outcomes from the risk identification and evaluation so that risk management is successful.
Satisfaction of customers	This item will check how far the customers are satisfied with the outcomes from the project.

Measurable items and units of measure

Measurable items	Units of measure	Explanation
Project progress	% of work completed	This item refers to the amount of work that has been completed as per the schedule. The % completion of work can be evaluated in terms of the estimated timeline so that the project progress can be controlled and completed within estimated time.
Budget at completion	Amount (in AUD)	It refers to the budget that will be calculated after completion of the project (Kerzner, 2018). It will be calculated as the difference between planned value and actual cost.
Estimate at completion	Amount (in AUD)	It relates to the estimated budget for completion of the project.
Estimated duration	Days	It refers to the duration that has been estimated for completion of the project.
Actual duration	Days	It is the actual time that has been taken to complete the project.
Risk Outcomes	Scale (1 to 5)	It will be evaluated to determine the success of mitigation strategies being implemented for successful execution of the project.
Customer Satisfaction	Scale (1 to 5)	The satisfaction of the customers on the project deliverables will be evaluated with the help of survey questionnaire or interviews.

Measurable items	Units of measure	Time
Project progress	% of work completed	During the execution phase
Budget at completion	Amount (in AUD)	After completion of the project
Estimate at completion	Amount (in AUD)	During the planning phase
Estimated duration	Days	During the planning phase
Actual duration	Days	After completion of the project
Risk Outcomes	Scale (1 to 5)	During the planning phase
Customer Satisfaction	Scale (1 to 5)	After completion of the project

From the overall discussion on the quality management aspects, it has been identified that the time, cost and scope are the major factors that can be used to monitor quality of the project (Ross, 2017). The management of quality is essential to ensure success of the project.

The outcomes achieved from the quality management process will help to ensure that the project deliverables are according to the goals and objectives of the project. The outcomes will be able to fulfill desired requirements of the customers.

The process that will be followed for controlling changes in the project are listed as below:

1. Request for change which will be standardized
2. Submission and review of the change request by management (Ingason, 2015)
3. After documentation of the change request, it will be submitted to the project team
4. The options for change will be defined and response document will be created
5. Final decision will be made and change request will be approved.

Quality Definition Table

The features or characteristics of the project outcomes will be evaluated to determine the ability of the project to satisfy needs of the customer. The quality of outcomes will be monitored and checked to ensure success of the project.

It refers to the approach that will be followed by the management for long term success through evaluation of customer satisfaction (Hornstein, 2015). Every team member associated with the project will participate in the process for improving the processes, products or services such that success of the project can be ensured and the project deliverables will be achieved.

This is a statistical tool and technique which will be used for the project to eliminate the identified errors or faults during progress of the project (Oakland & Marosszeky, 2017). Through this technique, the improvements in process could be achieved so that the deliverable of the project could achieved as per the desired requirements and quality.

Discount Rate Used	5.00%
Annual Benefits	$     75,000.00
Annual Operational Costs	$     23,564.00
One-Time Development Cost	$     26,280.00

	Year of Project
	0	1	2	3	4	5	TOTALS
Economic Benefit	$0.00	$   75,000.00	$   75,000.00	$      75,000.00	$   75,000.00	$      75,000.00
Discount Rate	1.0000	0.9524	0.9070	0.8638	0.8227	0.7835
PV of Benefits	$0.00	$71,428.57	$68,027.21	$64,787.82	$61,702.69	$58,764.46
NPV of all BENEFITS	$0.00	$   71,428.57	$ 139,455.78	$    204,243.60	$  265,946.29	$    324,710.75	$     324,710.75
One-Time COSTS	$(26,280.00)
Recurring Costs	$0.00	$  (23,564.00)	$  (23,564.00)	$     (23,564.00)	$  (23,564.00)	$     (23,564.00)
Discount Rate	1.0000	0.9524	0.9070	0.8638	0.8227	0.7835
PV of Recurring Costs	$0.00	$  (22,441.90)	$  (21,373.24)	$     (20,355.47)	$  (19,386.16)	$     (18,463.01)
NPV of all COSTS	$(26,280.00)	$  (48,721.90)	$  (70,095.15)	$     (90,450.62)	$ (109,836.78)	$   (128,299.79)	$    (128,299.79)
Overall NPV							$     196,410.96
Overall ROI
							1.5309
Break-even Analysis
Yearly NPV Cash FLOW	$(26,280.00)	$   48,986.67	$   46,653.97	$      44,432.35	$   42,316.52	$      40,301.45
Overall NPV Cash FLOW	$(26,280.00)	$   22,706.67	$   69,360.63	$    113,792.99	$  156,109.51	$    196,410.96

This process refers to comparing the outcomes of the project with the actual stated project outcomes. It is essential to determine whether the outcomes achieved are according to the determined goals and objectives of the project to ensure success (Carvalho & Rabechini Junior, 2015)

In this section, a control chart is used for progress of the project over time with the help of observations being made. The control chart will show the current state of project so that proper controlling measures can be implemented.

Control chart

It comprises of both cost of good and poor quality such that improvements can be made to quantify the total cost of quality-related efforts and deficiencies (Pheng, 2018). The cost of quality will be determined to ensure effectiveness of the budget estimation.

The additional tools that can be used for quality planning are presented as below:

Flowcharts

Histograms

Pareto chart

Scatter diagram

The quality control and assurance are two different things but related to quality management so that quality of the project outcomes are as per the desired requirements (Ashuri, Jallan & Lee, 2018). Quality control refers to controlling the quality of outcomes as per progress of the project whereas quality assurance will be done to ensure that the required steps are being performed correctly.

• Validity of the methodology – It has been identified that the methodology being chosen for quality management of the project are compliant with the quality standards and regulations.
• Change management approaches and strategies – The change control process has been defined for the project and development a change management plan will help to achieve desired outcomes.
• Adherence to review and acceptance procedures – The review of the project outcomes has to be done by considering the acceptance from the stakeholders associated with the project (Muller, 2017).
• Resolution of emerging issues – Any issue or conflict emerging during execution of the project will be resolved with immediate effect through emergency control procedures or effective conflict resolution technique.
• Monitoring of progress – The progress of the project will be monitored on a constant basis so that it can be completed within the estimated budget and time.
• Engaging appropriate project personnel and skills – The skills and abilities for the project personnel’s will be checked before allocating them to the project.
• Maintenance of documentation and records – The essential documentation and approvals will be kept up to date alongside maintaining confidentiality and security of data.
• Outputs that meets agreed customer requirements – The evaluation of the outputs from the project will checked to determine whether those are according to the desired requirements of the customer (Basu, 2017).
• Adherence to budget within time and cost – The budget at completion and actual time of completion will be compared to the actual values to determine whether project is according to the determined time and cost.
• Quality metrics – It refers to measurement of the value and performance of the products, services or processes. Hence, it will be carried out on the project to determine whether the project is on track and able to fulfill desired requirements of the customers.

The plan that will be followed for process improvement in context to this particular project on development of an organization to help and support the elderly people are listed as below:

1. The mission, vision and scope of services of the organization will be defined.
2. Goals and objectives of the organization have to be defined.
3. Data will be collected on the issues or errors within the organization so that outcomes could be achieved from analysis (Kerzner, 2017).
4. Opportunities for improvement will be identified.
5. Implementation of the plan for quality improvement along with resource allocation

References

Ashuri, B., Jallan, Y., & Lee, J. H. (2018). Materials Quality Management for Alternative Project Delivery (No. FHWA-GA-2018-1622).

Basu, R. (2017). The Definition and Dimensions of Project Quality. In Managing Quality in Projects (pp. 47-62). Routledge.

Carvalho, M. M. D., & Rabechini Junior, R. (2015). Impact of risk management on project performance: the importance of soft skills. International Journal of Production Research, 53(2), 321-340.

Harrison, F., & Lock, D. (2017). Advanced project management: a structured approach. Routledge.

Hornstein, H. A. (2015). The integration of project management and organizational change management is now a necessity. International Journal of Project Management, 33(2), 291-298.

Ingason, H. T. (2015). Best project management practices in the implementation of an ISO 9001 quality management system. Procedia-Social and Behavioral Sciences, 194, 192-200.

Kerzner, H. (2017). Project management metrics, KPIs, and dashboards: a guide to measuring and monitoring project performance. John Wiley & Sons.

Kerzner, H. (2018). Project management best practices: Achieving global excellence. John Wiley & Sons.

Kerzner, H., & Kerzner, H. R. (2017). Project management: a systems approach to planning, scheduling, and controlling. John Wiley & Sons.

Lock, D. (2017). The essentials of project management. Routledge.

Muller, R. (2017). Project governance. Routledge.

Oakland, J. S. (2014). Total quality management and operational excellence: text with cases. Routledge.

Oakland, J., & Marosszeky, M. (2017). Total construction management: Lean quality in construction project delivery. Routledge.

Pheng, L. S. (2018). Project Quality Management. In Project Management for the Built Environment (pp. 113-125). Springer, Singapore.

Ross, J. E. (2017). Total quality management: Text, cases, and readings. Routledge.

Too, E. G., & Weaver, P. (2014). The management of project management: A conceptual framework for project governance. International Journal of Project Management, 32(8), 1382-1394.

Turner, R. (2016). Gower handbook of project management. Routledge.

ul Musawir, A., Serra, C. E. M., Zwikael, O., & Ali, I. (2017). Project governance, benefit management, and project success: Towards a framework for supporting organizational strategy implementation. International Journal of Project Management, 35(8), 1658-1672