Description
Apply Your Skills
Seneca College – School of Hospitality and Tourism
TRV402 The Global Travel Professional
Apply Your Skills in the Workplace ActivityModule C–Client Services and Sales
Activity 3CDue Date: February 7, 2022/20 Marks
Student Name: _____________________________ Student #
_______________________TRV402________
Instructions:
Each activity helps you build on your knowledge of the material covered in the module and by
applying the lessons to a real-life scenario faced by travel counsellors in the workplace.
Imagine that a tour company “Escape Winter” sale packages. Your agency earns a commission
on each package you sell, and your clients will find great deals on winter travel. Read the
details of the sale below and answer the following questions.
Complete this document and save as a PDF then upload on Learn@Seneca Assignment.
TRV402/Mod C-Apply Your Skills in the Workplace Activity Winter 20221 | P a g e
Seneca College – School of Hospitality and Tourism
TRV402 The Global Travel Professional
1. What client needs would be met by
taking advantage of this sale?
2. Why would any of the sale
destinations be considered
desirable by your clients?
3. What is the duration of the trip
suggested by the tour company?
4. How will your client travel?
5. What is the price range offered?
6. Which of your clients might be best
suited for this sale offer? Why?
7. What are the appropriate sales
approaches to take with your
clients?
8. Are there up-selling opportunities
available? What are they?
9. Are there cross-selling
opportunities here? What are they?
10. What are some potential
requirements for clients with special
needs who opt for any of these
sales?
11. What objectives might your clients
have towards taking advantage of
these sale offers? How would you
overcome these objections?
12. What kind of additional assistance
might a client require to reach her
destination without any problems
and to stay healthy?
13. How might you follow up on a
client’s booking to maintain a longterm relationship with the client?
TRV402/Mod C-Apply Your Skills in the Workplace Activity Winter 20222 | P a g e
Seneca College – School of Hospitality and Tourism
TRV402 The Global Travel Professional
TRV402/Mod C-Apply Your Skills in the Workplace Activity Winter 20223 | P a g e
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