Smart Enterprise: Concept, Aspects, And Case Studies

Concept of a Smart Enterprise

The aim of this essay is to discuss the aspects of smart enterprises. A detailed information a smart enterprise is stated in this essay. A detailed discussion about two different aspects of a smart enterprise with the help of two different case studies is provided in this essay. Lastly, this essay concludes with an appropriate conclusion of this essay.

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The impact of IoT can be understood with the progress of the several industries. The companies gain a significant growth after implementing automation in their business. The industrial sector gained the most from this technological development (Zhan et al. 2014). Smart enterprises have been introduced in the industrial sector leading to significant rise in the production and gaining profits. Some of the aspects of smart enterprises are smart manufacturing, smart logistics, smart asset management, smart customer services, and health monitoring of patients in real time (Neirotti et al. 2014).

The fundamental change in the business goals among several companies are changing with the introduction of digitisation. An enterprise is considered to be successful if it is able to successfully implemented automation in their business. Some of the features of a smart enterprise can be the maintaining the right balance between development, customer centricity, and functioning excellence (Shigeno et al. 2015).  The ecosystem of the future is considered to be the implementation of 3D printers that will make the spare parts of several warehouses obsolete. The opportunity of efficient and effective services of repair with the help of augmented reality. It is considered that the digitisation is assisting several companies into smart enterprises with the help of several distinguishing features.

The multi-utility company, Hera is a leading organisation for the services of environmental, energy, and water. The progress of the company is based on the unyieldingly advanced approach towards smart asset management that is implemented to increase the profits of the organisation (Maklakov and Radionov 2014). With the increase in demand of constant water supply, it became necessary to properly manage the asset. The biggest change that was required for the asset management and moreover the management of assets and water infrastructure was the change of information and communication. The dramatic advances towards the towards the technology of communication and information are the key attributes towards the approach of smart asset management. The company Atos assisted in the development of proper systems to manage the assets of the Hera company. The change demanded the in-depth knowledge of information engineering and systems (Ghosh, Patil and Vuppala 2013). The three areas of business that needed to be developed in the Hera business were:

Different Aspects of a Smart Enterprise

Silo busting- The company needed to introduce better transparency among the departments. The aim of this transparency was the generate crucial actionable intelligence that is desired for smart asset management.

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Real-time: The company needed to have the knowledge of the status of several events, resources and the infrastructure components at the same time.

Geo-location: The need of this innovation was to equip the employees with the ability of resolving as incident quickly and efficiently.

The benefits of introducing smart asset management in the company can be understood by the following advantages:

  • Improvement in continuity and quality of services
  • Decreased risk of accident
  • Increased safety levels for the equipment and staffs
  • Improved asset protection among the distributed network
  • Decreased cost of maintenance
  • Improvement in the knowledge of grid

The company IBM is a global leading company of IT infrastructure and solutions. This is an American company with headquarters in Armonk, New York (Li, Li and Zhiqiang 2014). The company manufactures and conducts business in the computer hardware, middleware and software, and it also provides consulting services and hosting in the areas ranging from nanotechnology to mainframe computers. The need of asset management in this company has risen due to the demand of efficient and quick supply of goods (Qian, Zhong and Du 2017). Some of the needs of asset management are:

  • Unplanned shortage of an asset
  • Risk on other assets
  • Effect of the services due to asset outage
  • Effect on customers
  • SLA
  • Perceptions of customer and market
  • Impact on revenue

The company finally understood the need to implement smart asset management in the business model of the company. The solution that was implemented in the company for enterprise asset management includes the following aspects:

Service monitoring, asset, and device: This includes the visualisation of the availability of infrastructure and the performance through several devices, usage of data, that provide real-time analysis and control for increasing time towards resolution (Molina et al. 2014).

Better informed decision making: With proper utilisation of information and data that is aggregated from the operation systems and the business, the analysis of events, development of insights, correlation between the reaction of change and the flexibility and performance of the business is improved.

Lifecycle management of asset: The tracking, documenting, and making decisions about the purchasing, implementation, maintenance, operation, and disposal of generation plant, distribution or transmission of field assets is improved.

Enhanced customer experience: More control and usage on the energy sources of the customers was provided with the help of convenient delivery and personalised experience to the customers.

Automation of business processes: Proper management of business models, and the optimisation of business processes yielding in increased in marketing time, satisfaction of the customers and higher productivity.

The concept of Tiered service is not a new concept. The new venture of amazon, which is Amazon prime, is a program that is made of service for member only, struck a major balance between attainability and exclusivity that makes the customer democratic (Komninos, Pallot and Schaffers 2013). The services of Amazon prime are affordable and it provides the customer with opportunities of great services. These services includes free shipping within two-days, easy access to early sales, streaming of music that is ad-free, and several other features. The feature of Amazon, Amazon prime is making its progress towards the implementation of Prime Day, which is a sales event that is exclusive to the prime customers. The effort to pull off this venture is huge but the company is prepared to invest in this idea to provide services to the customers efficiently and effectively. The company also developed its shipping strategies. The major advantage that the company provides to its customers is the aspect of reliability of the items during shipping. Amazon was amongst the first companies who implemented the extensive utilisation of tracking, both externally and internally. When a customer purchases an item from the website, they are provided with a unique tracking number of their item. The customer can track the delivery status of the items easily and be aware of any delays or the delivery time. If a problem arises in the delivery of the items of the customers, Amazon informs the customer before they could reach the customer services to lodge a complaint. The product of Amazon, which is Kindle, also provides reliable customer service (Chelliah 2014). The company utilises the implementation of automation in their company to its highest level. The human workforce that is in the possession of Amazon is huge but the production of services and goods have increased in the last decade with the implementation of automation.

Smart Asset Management Case Study: Hera

The company recently implemented the use of automation to track the location of the vehicle of a customer in real-time. It helps in getting information about any accident that the customer has faced, to get information if the vehicle has been stolen, or any unexpected event occurs (Rusu 2013). The technology has the ability to send help directly to the location of the car. Some of the major features of this technology are:

Locator for stolen vehicle: If any user has filed a police report, the response centre of Safety connect has the ability to work with the police for helping in tracking and recovering the stolen vehicle using the cellular and GPS technology of the application. It will help in recovering the vehicle more easily and quickly, before the vehicle suffers any major damage.

SOS (Emergency assistance button): In the case of any health emergency or any kind of vehicle related help that is required in real time, the vehicle has the facility of SOS button that will send help to the location of the vehicle (Camarinha-Matos and Afsarmanesh 2014).

Conclusion:

Therefore, it can be concluded that the process of automation in the enterprises has effected in increased productivity and better customer services. The industrial sector gained the most from this technological development. Smart enterprises have been introduced in the industrial sector leading to significant rise in the production and gaining profits. The multi-utility company, Hera is a leading organisation for the services of environmental, energy, and water. The progress of the company is based on the unyieldingly advanced approach towards smart asset management that is implemented to increase the profits of the organisation. The company manufactures and conducts business in the computer hardware, middleware and software, and it also provides consulting services and hosting in the areas ranging from nanotechnology to mainframe computers. The concept of Tiered service is not a new concept. The new venture of amazon, which is Amazon prime, is a program that is made of service for member only, struck a major balance between attainability and exclusivity that makes the customer democratic. The Lexus company recently implemented the use of automation to track the location of the vehicle of a customer in real-time.

References:

Camarinha-Matos, L.M. and Afsarmanesh, H., 2014, October. Collaborative systems for smart environments: trends and challenges. In Working Conference on Virtual Enterprises (pp. 3-15). Springer, Berlin, Heidelberg.

Chelliah, P.R., 2014. Elucidating the cloud enterprise architecture for smarter enterprises. IT Professional, 16(6), pp.33-37.

Ghosh, A., Patil, K.A. and Vuppala, S.K., 2013, March. PLEMS: Plug load energy management solution for enterprises. In Advanced Information Networking and Applications (AINA), 2013 IEEE 27th International Conference on (pp. 25-32). IEEE.

Komninos, N., Pallot, M. and Schaffers, H., 2013. Special issue on smart cities and the future internet in Europe. Journal of the Knowledge Economy, 4(2), pp.119-134.

Li, P., Li, C. and Zhiqiang, Q., 2014. Power supply enterprises purchase’optimization model considering risk in smart grid. Operations Research and Management Science, 23, pp.108-115.

Maklakov, A.S. and Radionov, A.A., 2014, October. Integration prospects of electric drives based on back to back converters in industrial smart grid. In Actual Problems of Electronics Instrument Engineering (APEIE), 2014 12th International Conference on (pp. 770-774). IEEE.

Molina, A., Ponce, P., Ramirez, M. and Sanchez-Ante, G., 2014, October. Designing a S 2-enterprise (Smart x Sensing) reference model. In Working Conference on Virtual Enterprises (pp. 384-395). Springer, Berlin, Heidelberg.

Neirotti, P., De Marco, A., Cagliano, A.C., Mangano, G. and Scorrano, F., 2014. Current trends in Smart City initiatives: Some stylised facts. Cities, 38, pp.25-36.

Qian, F., Zhong, W. and Du, W., 2017. Fundamental theories and key technologies for smart and optimal manufacturing in the process industry. Engineering, 3(2), pp.154-160.

Rusu, M., 2013. Smart specialization a possible solution to the new global challenges. Procedia Economics and Finance, 6, pp.128-136.

Shigeno, K., Cardonha, C., Sultanum, N., Guimaraes, R.L., Molinaro, M., Herrmann, R., Borger, S. and Koch, F., 2015. Shared message boards for smart enterprises. In Agent Technology for Intelligent Mobile Services and Smart Societies(pp. 46-55). Springer, Berlin, Heidelberg.

Zhan, J., Huang, J., Niu, L., Peng, X., Deng, D. and Cheng, S., 2014, December. Study of the key technologies of electric power big data and its application prospects in smart grid. In Power and Energy Engineering Conference (APPEEC), 2014 IEEE PES Asia-Pacific (pp. 1-4). IEEE.