Team Work For The Successful Execution Of Westin Hotel Improvement Plan

Role of team members in successful execution of the task

Discuss about the Team Building And Leadership Responsibilities.

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A team is formed with skilled employees to carry out a particular task that other employees cannot execute (Schjoedt et al. 2013). The role of the team member is to carry out the tasks successfully which is allocated to them, keeping the team manager informed about the progress or any issue that arises during the project work. Working in team helps in sharing a wide knowledge among the team members. Team work is highly required in doing some important projects. This paper deals with Westin hotel. The hotel management wants to upgrade their hotel and turn it into 5 star rated hotel. This needs full participation of the team. The hotel wants to expand its size and include 150 rooms and leisure and fitness facility. this will give them a competitive advantage over their competitor.

The responsibilities that the team needs to take for successful execution of the tasks are:

  • Understanding the objective of the tasks: A team becomes successful when the team members are well informed about the objective of the tasks. Understanding the core objective of the tasks is the first step to execute the tasks. If the objective is clear then it helps in effective decision-making (Groeger 2013).
  • Meeting deadlines: Working according to the timescales helps in avoiding delay of work. Failure in meeting deadlines also damages the brand image of the company, which subsequently decreases the customer base of the company (Bocchi, Lange & Yoshida 2015).
  • Working within cost constraints: Project managers allocate a fixed budget for a particular project. This is done after preparing a budget plan. Working within the budget should be their top priority. If the cost exceeds than the proposed budget then the company have to re-plan their strategy, which will take a lot of time and will affect the project deadline.
  • Successful Communication with the project members: Good communication is necessary to communicate with the members. Effective communication helps in effective working and it reduces the risk of failure and saves a lot of time (Nancarrow et al. 2013).
  • Identifying the risks : Risk identification associated with the project work helps in taking necessary precautions. This not only helps in avoiding the risks but it also helps in reducing the wastage of time (Jenkins 2013).
  • Reporting to the manager : The team members should always keep managers updated about the progress of the task. This helps in tracking the progress of the whole work and if any changes requires the leader can implement according to the situation.

Westin hotel in Canada is a 4-star rated hotel, which wants to increase their business to gain more profit and increase their brand goodwill (Zakariya, Harun & Mansor 2014). Westin hotel’s main aim is to upgrade their hotel from 4-star rating to 5-star rating hotel. To execute this plan they need to plan from the design of the hotel. Westin hotel’s management wants to expand their capacity and include 150 rooms that will have the facility of leisure and fitness. They also planned to provide IT solutions and connectivity to their guests (Torres, Fu & Lehto 2014). The team member needs to involve in this project of making the hotel better so that it attracts more customer. Improving the design of the hotel and making it 5-star rating hotel will give them many competitive advantages. This will also increase the popularity of the hotel. The team needs to involve themselves in other projects as well because participation in other types of project will increase their knowledge.

Team involvement is very necessary in order to make the change  (Berry & Kato 2018). The team member needs to share their ideas by which it becomes easier for the organization to make the necessary changes. Team members have to work within the time allotted to them because if the work does not finishes within the given time then the hotel can bear a huge loss. The team member has to teach the employees how to deal with this change. Change in the design also brings change in the rules and policies of the hotel. The team member should establish clear and proper policies for their guests and the employees.

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Westin hotel and the need for improvement

The team needs to deliver results, which will help in growth of the organization.  This will help in increasing the creativity of the people working together and will help in generating new ideas with the help of brainstorming sessions. This will also help to upgrade their design through innovation. The knowledge of the employees becomes more refined and they become more able to handle all the challenges in case of change management.

The project will be successful only when the output of the project is favorable to the organization. The project members have to design in a way so that it increases the number of guests visiting the hotel. The design should attract the guests, which will increase the sales of the hotel. The project should be completed in time within the allocated budget. The new design of the hotel should bring more facilities to the customer like fitness facility, pool facility, more parking capacity etc.

The project plan includes IT facilities, like free WI-FI hotspot connection to the guests, and better customer information storing facility. The extra 150 rooms that are included in the plan should be well furnished so that the guests get full satisfaction. This will help in repeated purchase by the customer (Tariq et al. 2013). Repeated purchase helps in bringing a huge amount of revenue in the organization. Apart from this, it will also help in increasing the customer base of the hotel.

To execute the project plan the projects staffs needs to take responsibilities. Team responsibility and individual responsibility both needs to be taken to successfully make the project plan work (Tims et al. 2013). Individual responsibility means the responsibilities that an individual should take to execute the plan and team responsibility means the responsibility that an entire team have to take to successfully perform the plan.

The responsibilities that individuals have to make are listed below:  

  • An individual must take the responsibility to deliver ideas that will help the team. A team forms with a number of different individuals who have different and unique specialization. When each of the members delivers ideas, it makes the team more effective.
  • The individual should always communicate with the project managers in case of any issue. The individual should not take any decision by himself as it increases the chance of making more mistakes.
  • The individual should be confident about their work (Mcnally 2013). They goals of the organization must be clear and the individual must work according to those goals.
  • The team member should be co-operative. If any other members in the team faces any problem it is the responsibility of the other team members to guide him and try to solve their problems.
  • An individual should be practical, efficient and reliable. An organization can face different types of problems in the organization. It is the responsibility of the individual not to panic in that situation and be more flexible in that type of situation.
  • Meeting the deadline is one of the most important factors that an individual must understand. The responsibility of the individual is to finish the work in time.
  • All the members of the team must report about the progress of their individual tasks in a consistent way to the project manager so that if any change in the plan can easily be implemented.

The responsibilities of the team are:

  • The most important responsibility of the team is to finish the given task in time. Meeting deadline is the top most priority the team should have. Missing the deadline can delay all the remaining work in the hotel and this will cost them a huge loss.
  • The project manager of the team should continuously track the progress of the team. It helps to solve the problem if any individual is facing. Tracking the progress of the work helps in meeting the deadline on time (Wisniewski & Wisniewski 2013).
  • The team should adapt to any change in the environment quickly. The changes can be technological or any type of structural change. Technology is upgrading and the team member should be able to adapt to the change it will help in increasing the production and will help to become more effective.
  • The project manager should assist the team in any type of difficult situation. The team should have cooperation among their individual. It is not possible for the team manager to solve all the problems continuously. Other team members should take the responsibility to assist the employee when they faces any issue.
  • For becoming more effective, the team leader must take part in other projects also. This will help in increasing their experience and will help them to deal with every situation.
  • The team should have proper communication between the members of the team. This makes the team more effective and helps to share the knowledge of each individual.

All the responsibility is to be managed by the individual and the project managers. The project manager should keep track about all the members that will help to keep an eye whether the individuals are fulfilling their responsibility or note.

Team involvement is very helpful in structural accountability. Westin hotel needs to change their hotel into 5-star rated hotel that requires complete participation of the team. Working in a team helps to handle the work together and it helps in progress and goal achievement. Team members will guide the other individuals to gradually increase their potentiality and to complete the task in given time.

The importance of team involvement

The team needs to engage themselves with the help of collaborative work. This helps other individuals to interact clearly. Interacting with other people helps in understanding the viewpoints about the project work. Westin hotel’s team leader can use a effective communication strategy with the team members, which help in sharing clear and innovative ideas with other individuals. Team project helps in promoting a wider ownership sense among the members of the team. This makes them feel proud about their contribution in the market and this helps to tackle all kinds of problems themselves.

On the achievement of any task, the team members report directly to the team leader, and then he allocates another task to that member.

The whole process needs active participation of the team. Team involvement will help to get more innovative ideas, which will make the task easier for the team to achieve. The process needs complete involvement of the staffs this will help them to increase their knowledge and will help them in increasing their production. The brainstorming process will help to foster the level of creativity among the people and will also bring new ideas among the employees.

  • To increase the work within the mentioned deadline
  • Expanding the rooms of the hotel without destroying the actual framework of the hotel
  • Giving training to each of the staff so that they can be comfortable with the change that is happening taking place in the hotel.
  • Participation of the team is necessary so that they can get more innovative ideas.
  • Communicating with others members so that the collaboration works effectively

Behaviour means some rules and regulations that the team members need to follow to maintain a stable environment in the organization.

Awareness: The team member should be aware of their surroundings. This helps in making better decisions. Understanding the interests and the aims of the business helps the employees to work with clarity (De Laat & Schreurs 2013).

Belief: The belief that the team can meet deadline and expectations helps in increasing the performance of the team. The belief in the ability of the each individual, trusting each other is highly necessary among the members of the team (Kumar & Kumar 2014).

Communicative: The team members need to be communicative with each other it helps to understand the feelings and thoughts of other employee this contribute to the effective team involvement (Zhang & Venkatesh 2013).

Involvement: Team involvement is highly necessary. All the members should actively involve themselves in the project wok this will increase their performance level. This will provide a lot of knowledge and bring more ideas in the team.

Responsibility: The team members should be able to handle their responsibility so that the team does not fail to finish the task within the deadline. Every single individual should take his or her responsibility seriously (Habib & Wahid 2016).

Responsibilities of the team

Focus: Clear goals and measurable goals help in giving proper direction. The team should understand where the team is heading it increases the performance of the team. Focusing on the goals and moving according to the goals helps the team to attain the goal without any issue.

Flexible:  The team members need to be flexible so that they can adapt any situation at any point of time. Flexibility helps in increasing the effectiveness of the team members.

  • Follow the rules and regulations
  • To work in group and to communicate with other members so that the misunderstandings can be reduced
  • Provide innovative ideas to the team so that the team can work more effectively
  • To work flexibly and meet the deadline in time so that the team can finish the task within time
  • Work flexibly and report to the team lead after each task
  • Meet the deadline in time so that the team does not fail to finish the task within the given time
  • Work effectively and communicate with the members so that misunderstandings can be minimized

References:

Berry, D., & Kato, T. (2018). Introduction. In Employee Ownership and Employee Involvement at Work: Case Studies(pp. 1-6). Emerald Publishing Limited.

Bocchi, L., Lange, J., & Yoshida, N. (2015). Meeting deadlines together. In LIPIcs-Leibniz International Proceedings in Informatics (Vol. 42). Schloss Dagstuhl-Leibniz-Zentrum fuer Informatik.

de Laat, M., & Schreurs, B. (2013). Visualizing informal professional development networks: Building a case for learning analytics in the workplace. American Behavioral Scientist, 57(10), 1421-1438.

Groeger, J. A. (2013). Understanding driving: Applying cognitive psychology to a complex everyday task. Routledge.

Jenkins, M. (2013). Identifying your risks. Preventing and Managing Workplace Bullying and Harassment: A Risk Management Approach, 85.

Kumar, V., & Kumar, S. (2014). Workplace spirituality as a moderator in relation between stress and health: An exploratory empirical assessment. International Review of Psychiatry, 26(3), 344-351.

McNally, J. S. (2013). Coaching for Success: coaching plays a vital role in building a strong organization. Your colleagues will feel more confident in the work they do, and you, as their coach, will further develop your teaching skills. Strategic Finance, 94(12), 12-15.

Nancarrow, S. A., Booth, A., Ariss, S., Smith, T., Enderby, P., & Roots, A. (2013). Ten principles of good interdisciplinary team work. Human resources for Health, 11(1), 19.

Schjoedt, L., Monsen, E., Pearson, A., Barnett, T., & Chrisman, J. J. (2013). New venture and family business teams: Understanding team formation, composition, behaviors, and performance. Entrepreneurship Theory and Practice, 37(1), 1-15.

Tariq, M. I., Nawaz, M. R., Nawaz, M. M., & Butt, H. A. (2013). Customer perceptions about branding and purchase intention: a study of FMCG in an emerging market. Journal of Basic and Applied Scientific Research, 3(2), 340-347.

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Torres, E. N., Fu, X., & Lehto, X. (2014). Examining key drivers of customer delight in a hotel experience: A cross-cultural perspective. International Journal of Hospitality Management, 36, 255-262.

Wisniewski, R. W., & Wisniewski, M. Y. L. (2013). U.S. Patent No. 8,566,438. Washington, DC: U.S. Patent and Trademark Office.

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Zhang, X., & Venkatesh, V. (2013). Explaining employee job performance: The role of online and offline workplace communication networks. Mis Quarterly, 37(3), 695-722.

Zhang, X., & Venkatesh, V. (2013). Explaining employee job performance: The role of online and offline workplace communication networks. Mis Quarterly, 37(3), 695-722.