Fact-Finding Plan for Upgrading Payment Processing System for Amazon

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Amazon is one of the largest online retail stores that had employed the use of information system development for forming the improvement of the operations (Amazon.com.au. 2018). Amazon had spread its branches all over the globe and it had resulted in easing the professional development of the activities. The advent of the information technology had helped in listing the management of the functional development of the organization’s processes. A number of system developments had been carried on for aligning the simplification of the operations and maintenance of the global operations in the organization.

The following report is developed for the project of Upgrading the Payment Processing System for Amazon and it would show the activities that are required for the up-gradation of the existing payment process in Amazon. The payment processing in Amazon is based on the selection of the COD or payment via cards (Credit/Debit cards). However, the development of technology has made it more effective for paying securely via payment platforms like PayPal or Amazon Pay itself.

The rest of the report comprise of highlighting the time managementplan for the project of Upgrading the Payment Processing System for Amazon and the task sequencing approaches. The options of fact finding, organization chart, AS-IS diagram, and final report to top management would allow the formation of the effective management process.

The work breakdown structure is implied for dividing the work into specific work packages and forming the deployment of the improved operations. The following is the work breakdown structure of the “Upgrading the Payment Processing System for Amazon” project,

The project has been made by following agile iterative method for the implication of the improved functional operations. The task sequencing approach is helpful for listing the management of the activities in a sequential method for the alignment of the improved functional development model (Hegazy 2013). The deployment of the activities is aligned for the continuation of the project of improved payment processing system. The selection of the agile methodology for project plan development is helpful for listing the tasks in a more sequential model. The sequencing of the tasks in a more effective model would help in forming the management of the functional and effective operations.

According to Kerzner (2015), the agile methodology is very effective and it allows the integration of the effective and improved addition of the activities. The activities can be modified in the interim for the modification of the effective operation development. The alignment of the successive factors of the development of the project plan is helpful for listing the continuation of the supportive development models. The formation of the operations would be helpful for the deployment of the iterative activities and they can be modified as required.

Organizational Chart and Interview Objectives

The project plan comprises of initiation phase, planning phase, design phase, system development, system implementation and training, testing, and final documentation and closure. The completion of all these phases would help in developing the final project deliverable. The explanation of the phases are given below,

Initiation Phase	The initiation phase is implied for the accumulation of the resources and development of the activities. The initial documentation is also carried on this phase of the project.
Planning Phase	The planning phase is deployed for developing a list of activities and forming the deployment of the management of the activities.
Design Phase	Design phase is characterized by the implication of the successive and effective development modes. The design development is helpful for forming the deployment of the system design.
System Development	The project is aligned with the operation of the improved functional and operational development. The system development would help in forming the management of the activities.
System Implementation and Training	The system implementation and training is aligned with the deployed management process. The training is aligned with the activities for forming the deployment and operations.
Testing	The testing activities and the alignment would form the deployment and the organization would help in listing the management of the operations.
Final Documentation and Closure	The final documentation is deployed for the formation of the operations and alignment of the operations. The project closure is aligned with the analysis of the successive alignment of the operations.

The fact finding plan is developed for collecting data and develop improved project plan for implementing the new system for Amazon. The existing payment processing requires the modification of the operations and alignment of the functions (Larson and Gray 2013). The fact finding plan for the project of Upgrading the Payment Processing System for Amazon consists of the following steps,

Interviews with Employees and Customers: The modification of the operations for payment process can be assisted with the help of data collected from the deployment of the interviews. The interviews with employees and customers would help us in understanding their expectations and requirements (Martinelli and Milosevic 2016). The interview process can be executed with the help of improved documentation and operations.

Documentation Review: The documentation review is implied for the analysis and evaluation of the improved compression development (Weber, Fulk and Monge 2016). The documentation review is helpful for analysing the deployment of the effective operation management. The documentation review is aligned with the management of the operations and formation of the proper documentation process.

Observation: The observation is helpful for forming the development of the improved analysis of the operations (Fleming and Koppelman 2016). The observation is helpful for deployment of the activities and the allowance of the operations and enlisting the management of the profound system development. The observation is a slow process where the analysis of the activities and their outcomes are done profusely.  

Questionnaire: According to Pritchard and PMP (2014), it is the simplest method of collecting information and it can be deployed with the help of forming the analysis of the effective and improved questionnaire development. The questionnaire collection is carried on with the help of developing a list of questions and forwarding it to a group of people for getting the answers.

Research: The research is done by collecting information from various resources and aligning the deployment of the activities for forming the deployment of the successful integration method (Nicholas and Steyn 2017). The research method is aligned with the formation of the evaluation of the research methodology.

The method of questionnaire should be used at first as it is the most prominent and easy method of calculating the deployment of the activities (Sears et al. 2015). The questionnaire is deployed for calculating the operation and the modification of the activities for the deployment of the successive pointing of the operations. The analysis would be implied for the deployment of the operations and listing the management of the operations. The listing of the data collection is formed for inducing the modification of the profound development models.

Recommended As-Is Diagram for Payment System of Amazon

The organizational chart of Amazon comprises of CEO at the top followed by managerial level and the last level includes the operational team members. The organizational chart is shown below,

The list of individuals that should be asked for interview for forming the influential development of the improved payment system for Amazon are CFO, SVP business developer, SVP consumer business, SVP ecommerce, and Project Director. The objectives for each of the interviews are,

CFOà To gain understanding about the financial support available for the development of the payment process for Amazon

SVP business developerà To understand the requirements of the business development and the formation of the effective information accumulation and development

SVP consumer businessà To evaluate the prospect of consumer business operations and alignment of the activities

SVP ecommerceà To review the existing ecommerce activities of the organization and check the feasibility of the implementation

Project Directorà To develop the budget for the alignment of the operations and listing the modification of the processe

The As-Is process diagram for the payment system of Amazon is implied for the existing payment system is shown below,

The analysis phase consists of analysis of requirements, developing initiation documents, charter documents are made, submission of documents, sign off the documents, and project kick off meeting. The planning phase consists of selection of plan outline, review of the plan, complete plan development, and approval of the plan.

The objectives of the project of Upgrading the Payment Processing System for Amazon are given below,

• To develop the improved payment platform for aligning with the development of the process
• To integrate the modification of the payment operations and align it with the organizational processing

A number of processes must be undertaken for ensuring the deployment of the effective and improved organizational development. The processes of the project involve the deployment of the functions supporting the management of the successive development of the functions (Hegazy 2013). The deployment of the effective and improved operation management would allow the management of the supportive development model. The system development would allow the formation of the design development for the operation development. The analysis would help in listing the management of the operations and deployment of smart structure for the project development.

The scope of the project of Upgrading the Payment Processing System for Amazon can be divided into in scope and out of scope. The improvement of payment process would help in forming the effective and improved development factor (Nicholas and Steyn 2017). The alignment would help in considering the development of the successive and influential development operation. The project plan, system development, and formation of the activities are a part of the project and can be termed as in scope items of the project. The out of scope items of the project are travelling cost, scope management plan, and communication plan are not included in the project activities.

Some recommendations for the project of Upgrading the Payment Processing System for Amazon are given below,

Implementation of Prince2: The implementation of Prince2 methodologies would help in developing the operations of the functions. The alignment of the operations had been successful for listing the development of the activities.

Effective documentation process: The effective documentation process would help in forming the improved development of the reports that can help in future project development. The alignment of the documentation would help in forming the deployment of the operations and functions.

Conclusion

It can be concluded from the report that the project management principles would be helpful for the deployment of the successive and improved development model. The alignment of the various functions for the project of Upgrading the Payment Processing System for Amazon had helped them in listing the management of the improved functional development. The completion of the assignment had helped in forming the final payment development models for Amazon.

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