Current Process Analysis for Coaching Specialists

The report is used for the discussions of the business procedures of an organization named the Coaching specialists. BPM or business process management can help the organization in checking the pending tasks and how long was they pending and also let the organization know about the reporting and business analysis by the performing some automation methods (Allweyer 2016). Hence for the Coaching Specialists the process has been applied for deducted analysis of the systems and procedures which are currently followed in the system. The report consists of the details of the organizational model of the organization which is subjected to discussion here in this report and the process analysis for the organization as well.

The report consists of the assumption which has been done in the report for the analysis of the models for the organization. The problem statement identified issues in the current process and BPMN diagram has been provided in the report along with the opportunities and the limitation in the report. Also the re-engineering process has been included in the report. 

For the development of the business process very minor assumptions are made which have been included in the report. It has been assumed that the payment structure of the organization is very linear and hence further details of the payments which have been made by the clients have not been included in the report.  

The organization which is being considered here is a tutoring organisation who helps the students in their assignments. A little organization which exists in Melbourne considered The Coaching Specialists that agents for private teachers and tutors to meet the particular needs of customers to build up specific abilities (Rosemann and Brocke 2015). The clients are here the students who contact the organization with a demand for an individual guide or mentor to build up some specific aptitude or skill development. The organization connects with an appropriate guide or mentor in the interest of the customer and handles all the bookkeeping of the association with the student and connect the student to a teacher for a charge. The client in the organization booked on a demand of an assignment. Hence the analysis of the model of the organization according to their operations are to be done (Stavrou et al. 2014).  The most important issues in the system which were identified after the analysis of the processes in the organization were:

• The problems relating to the payment process:In the process where the client does not make the payment the organization is incurs some amount of loss.  
• The problems relating to the interviewing procedure:In case when no coaches are found the organization conducts interview process manually, which results in the wastage of time for them and also raises some amount of dissatisfaction among the clients.

Issues in Current Processes

The current process has number of issues which are required to be resolved by the organization. In the current process the organization loses out on a huge amount of money due to the disapproval of the clients (Rosa et al. 2017). In cases where 30 days have slipped by after the accountant has sent the invoice to the customer, and no payment is gotten the clerk keeps in touch with the client to help them to remember the payment. In the event that following 90 payments has still not been gotten, the accountant passes the unpaid receipt to the manager who keeps in touch with the client. The unpaid debt sold to a debt gathering office and the customer is black listed (Jeston 2014). Hence this is a serious issue and it causes great financial loss to the organization. 

The current process for the organization provides them with a large number of opportunities. There is room for improvement in the procedures for the organization and the improvements would be very helpful in improving the customer efficiency to a great extent and also they would be able to perform the procedures within the organization more efficiently (Braun et al. 2015).  The main opportunity that the organization would be able to develop is an online process for the assigning new coaches in the organization so that they would be able to perform the task which are being rejected currently by the organization. This would also reduce the response time for the organization and they would be able to serve their customers better. It would be easier for them to accept or reject any assignments. Hence the process provides enough amount of opportunities for the organization.

The current procedures of the organization are favourable for the organization, however, the current procedures have some limitations and the as the organization performs their procedures manually the process are to automated (Biard et al. 2015). Unless the procedures of the organization are automated the limitations in the payment procedure and the procedure of allocating new coaches for the students would be remaining. The loss of finances due to the payment process would be remaining in the system and the time consumption would not be sorted for the interview process of the coaches with the new skills that would help the clients in their work.

The As-Is Process

The As-IS process has been used for the description of the current procedures which are taking place currently in the organization. The as-is process has been used for displaying the interaction in between the clients and the organization. This process can be used for the analysis of the system and for the identification of the faults in the procedures.

Opportunities for Improvement

 

 

The organization is required to go through a re-engineering phase to make the business alignment in a certain way to let their business evolve and again a considerable amount of efficiency (Galimore, Porter and Barnett 2016). The re-design process for the system which is to be designed for the betterment of the business procedures of the organization involves several steps. Firstly, it is important that clear goals are set for the organization so that they can proceed towards the final outcome of the system and it would also ensure that the tasks performed by the organization would work for the same goal and the desired outcome would be achieved by the organization. 

Secondly, it is important that the organization identifies the business process and set the priority of the jobs that are to be performed by the company in order to ensure a steady business flow which would result in an effective business result (Ohbuchi et al. 2015). In addition to this, the organization would be required to capture the data which would be efficient for the organization the captured data is to be processed accordingly so that the areas of the redesigning can identified and the re-designing process can take place easily. It would provide guidance regarding the process which are to be conserved in the system and the procedures in the system that would be subjected to re-designing by the organization. The process flow of the organization would be considered for this system and hence a number of options would become available to the organization for capturing the required metrics for the system.

In addition to this, all the procedures of the organization are to be incorporated into a single workflow for the organization. Instead of separating the activities for the organization, all aspects of the business are to adjusted within the single workflow. The organization should also appoint the people to the proper positions for obtaining the best results of the re-engineering process (Bartenbergher and Szescito 2016). The information for the organization is to be captured at the start of the process flow of the organization and the sources which would be at the start of a process and the at the end of any type of process. 

Conclusion

For conclusion it can be said that the business process management is a technique which can be used for the rectification of the business of the organization. The Coaching Specialists organization was the subjected to re-designing process using the BPM techniques. Hence, the identification of the issues has been done in the report using the business process model diagrams and the sources have been identified which creates the problems. Hence the re-designing of the processes has been described in this report. The activities that can increase the efficiency of the system of the organization to great extent. 

References

Allweyer, T., 2016. BPMN 2.0: introduction to the standard for business process modeling. BoD–Books on Demand.

Bartenberger, M. and Sze?ci?o, D., 2016. The benefits and risks of experimental co?production: The case of urban redesign in Vienna. Public Administration, 94(2), pp.509-525.

Biard, T., Le Mauff, A., Bigand, M. and Bourey, J.P., 2015, October. Separation of decision modeling from business process modeling using new “Decision Model and Notation”(DMN) for automating operational decision-making. In Working Conference on Virtual Enterprises (pp. 489-496). Springer, Cham.

Braun, R., Schlieter, H., Burwitz, M. and Esswein, W., 2015. Extending a Business Process Modeling Language for Domain-Specific Adaptation in Healthcare. In Wirtschaftsinformatik (pp. 468-481).

Gallimore, C.E., Porter, A.L. and Barnett, S.G., 2016. Development and application of a stepwise assessment process for rational redesign of sequential skills-based courses. American journal of pharmaceutical education, 80(8), p.136.

Jeston, J., 2014. Business process management. Routledge.

Ohbuchi, Y., Iida, H., Katayama, T., Tanaka, K., Nakamura, Y. and Sakamoto, H., 2015. Redesign of ZIGZAG Chair by fiber reinforced plastics: fusing product design and engineering. WIT Transactions on Modelling and Simulation, 59, pp.25-32.

Rosa, M.L., Van Der Aalst, W.M., Dumas, M. and Milani, F.P., 2017. Business process variability modeling: A survey. ACM Computing Surveys (CSUR), 50(1), p.2.

Rosemann, M. and vom Brocke, J., 2015. The six core elements of business process management. In Handbook on business process management 1 (pp. 105-122). Springer, Berlin, Heidelberg.

Stavrou, V., Kandias, M., Karoulas, G. and Gritzalis, D., 2014, September. Business Process Modeling for Insider threat monitoring and handling. In International Conference on Trust, Privacy and Security in Digital Business (pp. 119-131). Springer, Cham