Services offered by Grand Mercure and Mama Shelter hotels

This report involves the individual property portfolio assessment in order to comprehend the function of operation management in the hotel. Two brands are selected from Accor hotel group named Grand Mercure and Mama Shelter.This report makes a comparison between these two brands on the basis of different factors. These factors may affect the operation of the hotel.

Grand Mercure is located in the Los Angeles city of Australia that offers elegant accommodation. It is 5-star hotels that involve 11, 972 rooms and considers the 52 hotels. This is considered in the brand of the Accor hotel group. This hotel is developed with the intention of holiday and business travellers.

In contrast to this, Mama Shelter is a brand of Accor hotel group that is located in Los Angeles city of Australia. It is 2-star hotel in Australia that is known for remarkable experiences. It also provides modern services with a bar to their guest. This hotel offers friendly and sexy services to their guests. Both hotels are located in the central of Australia that attracts the customers (Davis, Lockwood, Alcott, and Pantelidis, 2018). Both hotels Grand Mercure and Mama Shelter is the difference from each other in terms of different aspects.    

The guests are providedwithawider category of services with facilities at Grand Mercure that contains 24-hour reception and room facilities, wider parking area, laundry services, and pool. There are some other services that are offered by the hotel like daily housekeeping services, heated rooftop spa and pool, and concierge services. The balance fitness services are offered by the hotel such as walking, yoga and jogging maps. The healthy meal selections are offered by the hotel with the eye-catching menu.

On the other hand, Mama Shelter provides different services in their hotels such as LED TV, dryer, AC, and tea/coffee maker (Kotas, 2014). It provides expressive check-in services in their hotel. The high internet access is offered to the customers. The front desk offers 24-hour backing services to tourists by helping with tickers, securing valuable, and luggage.

The hotel has a bar and restaurant that provides fabulous drinks, foods and classic facilities. Grand Mercure hotel offers 24 hours reception facilities and helps in check-in and check-out to customers. The hotel provides a beautiful view of the skyline of Australia. The hotel has more than 10 conference rooms and event places that can cover up to more than 50 people. This hotel has a bar plus a kitchen. It also provides MAC corner for using internet and computer. The customers are invited to take benefits of spa services and a fitness centre. In contrast to this, Mama Shelter offers online check-in facility to their guests (Boella, 2017). The wireless internet access is offered to the customer with the assistance of tour. The laundry and dry-cleaning facilities are made available for guests.

Revenue generation by Grand Mercure and Mama Shelter hotels

Grand Mercure hotel offers certain types of rooms like single, multiple, double and family rooms. The rates of room start with AU$241. The booking could be done on the website of the hotel and some other websites like Expedia, Booking.com, and Wotif.com. On the other side, Mama Shelter offers two kinds of rooms such as luxury rooms, and Regular rooms. The rate of the luxury room is premium whereas the rate of the regular room is average. The rooms can be booked at the official site of the hotel and other websites(Hua, and Yang, 2017).

The rooms are the key source of revenue for Grand Mercure. It charges different rates for the different kinds of rooms like premium rooms, and executive and accessible rooms. The other streams of revenue involve bars, restaurants, meeting halls, and conference. It also utilises social media channels like Twitter, Facebook, LinkedIn, and Snapchat to get some buzz. Its restaurants create a high amount of revenue as compared to other rooms (Kryukova and Sokolova, 2014). The packages and discount offered by the hotel aid to create revenue. In opposed to this, Mama Shelter creates revenue through different sources such as a bar, rooms and restaurant. This hotel charges different rates for the premium and standard rooms. The room of the hotel occupied because of economic prices with an excessive view of the harbour(Dzhandzhugazova, et. al., 2015). Therefore, the rooms have an effective role to generate revenue.    

The key function of housekeeping at Grand Mercure is to maintain cleanness. They mop, clean and dust the bathrooms. The housekeeping staff member is accountable to eliminate trash. They are accountable for changing and making bed sheets. They provide all the necessary items of bathroom and towels. It is a function of housekeeping member who offers extra things that are required by customers like extra blankets and pillows. The housekeeping staffs operate their responsibility to decorate the hotel (Hsiao, et. al., 2014).

 The housekeeping staff manages the line and laundry, used the cleanliness functions and control pest in the Mama Shelter. The housekeeping member is accountable for the whole dusting of the hotel. The staffs of dusting are available for 24*7 operations(Huang, et. al., 2016).The staffs at Mama Shelter not only clean room of their guests at their entrance but they keep dusting in the hotel on daily basis.

Grand Mercure has offered a lounge and wider area restaurant. It also provides advanced menus on 24-hour basis. The restaurant provides a gorgeous view of the skyline of Australia. It permits their guests a great experience by offering a Grilled kitchen, Wine bar, and a nice-looking kitchen (Chen, 2018).

Housekeeping and cleanliness services in Grand Mercure and Mama Shelter hotels

In contrast to this, Mama Shelter served breakfast buffet every morning. A satisfying meal is enjoyed in its restaurant. It provides tasty cuisines by utilising fresh local products. The Bar at the hotel is friendly habitation to enjoy drinks. Mama Shelter offers buffet breakfast, dinner option and lunch services. The alternative meal alternatives offer 24 hours a day and late-night meal services(Grand Mercure, 2018).

Grand Mercure facilitates Wi-Fi internet access, online check-in services, wheelchair access, currency exchange and parking services. This hotel also facilitates early check-in and late checkout. Grand Mercure offers free services and accommodations to the children in 16-year old whereas sharing a room with grandparents and parents. The hotel offers family and Grand Mercure program in which kids can stay for free, eat free and have fun at the corner of kids. The supplementary facilities are moderately different in both the hotels(Grand Mercure, 2018). The Mama Shelter offers guests to address their magazine editions andfavourite newspaper. Other supplementary facilities are LED smart TV. The hotel offers easy access to bright rail facilities. In addition, the babysitting facilities are offered to their customers on request. The business services are offered to their guests like conventions. The convenient shuttle facilities are offered for airport terminal at minimum rates(Mama Shelter, 2018).  

Conclusion

As per the above report, it can be summarised that both Grand Mercureand Mama Shelter discharge the same functions. However, when it comes to the quality then, Grand Mercure offers better and luxurious facilities and involves the business class and higher income. Grand Mercure targets a larger base of the customer because of affordability. The hotel is fruitful to target more guests. 

References

Boella, M., 2017. Human resource management in the hotel and catering industry. UK: Routledge.

Chen, G., 2018, February. Analysis and Design of Five-Star Hotel Management Information System Based on UML. In 2018 10th International Conference on Measuring Technology and Mechatronics Automation (ICMTMA) (pp. 104-109). IEEE.

Davis, B., Lockwood, A., Alcott, P. and Pantelidis, I.S., 2018. Food and beverage management.UK: Routledge.

Dzhandzhugazova, E.A., Zaitseva, N.A., Larionova, A.A., Petrovskaya, M.V. and Chaplyuk, V.Z., 2015. Methodological aspects of strategic management of financial risks during construction of hotel business objects. Asian Social Science, 11(20), p.229.

Grand Mercure., 2018. About us. [Online].Available at: https://www.grandmercure.com/Destinations/Australia (Accessed: 8 September 2018).

Hsiao, T.Y., Chuang, C.M., Kuo, N.W. and Yu, S.M.F., 2014. Establishing attributes of an environmental management system for green hotel evaluation. International Journal of Hospitality Management, 36 (3), pp.197-208.

Hua, N. and Yang, Y., 2017. Systematic effects of crime on hotel operating performance. Tourism Management, 60 (2), pp.257-269.

Huang, C.W., Chiu, Y.H., Tu, C.H., Luo, Z.Y. and Wang, Z., 2016. Using the nonhomogeneous frontier two?stage DEA model to assess the efficiencies of expense utilization and operation of the Taiwanese hotel industry. International Transactions in Operational Research, 23(6), pp.1067-1087.

Kotas, R., 2014. Management accounting for hotels and restaurants. UK: Routledge.

Kryukova, E.M. and Sokolova, A.P., 2014. Assessment of efficiency of the hotel management by a Russian company. World Applied Sciences Journal, 30(MCTT)), pp.51-54.

Mama Shelter, 2018. About us. [Online].Available at: https://www.accorhotels.group/en/group/our-brands-and-services/mama-shelter (Accessed: 8 September 2018).