Aim

SplitAbilty is referred to as a Point of Sale (POS) based system that has been designed for the hospitality businesses such as café, bar, clubs, restaurants etc to serve the managerial, functional as well as operational excellence to the consumers and to the employees as well. This research paper depicts the importance of integrating such a beneficial system to the operation of Xero accounting software package provider to gain competitive advantages.  The SplitAbilty is a cloud based system that helps to secure information from the external attackers. The delivery model uses SaaS (Software as a Service) platform (Anderson & Murdoch, 2014). The mPOS device offers completely exceptional level of offers to the consumer and to the hospitality business as well. This research paper elaborates the aim, objective of the problems identified in the preliminary data management system of Xero accounting software package provider.

After analysing the operational and functional criteria of Xero it is defined that, many operational issues are associated to it those are needed to be mitigated completely from the system. After developing the research questionnaires a theoretical framework and literature review is developed in this paper. In addition to this, the current Point of Sale of SplitAbilty, the overview of SplitAbilty, the implication through porter’s theory and SWOT analysis, the operation of Xero and the need of integration are also illustrated in this research paper. Moreover, after analysing the system capability it has been found that, in order to meet the requirement of the consumers in terms of security and privacy it is very much necessary to incorporate SplitAbilty system to Xero.   

The initial aim of the research paper is to identify the problems associated to the existing operational and functional criteria of Xero. After identification of the issues it is very much important to analyse those issues. From the issue analysis it has been determined that, after the incorporation of SplitAbilty POS system to Xero the data management ability and other issues could be minimized completely. Though, this particular system is generally used by hospitality industries but it is also beneficial for the accounting software package providers also.

• To identify the issues associated to the existing functions and operations of Xero accounting software package provider
• To integrate SplitAbilty POS system to Xero
• To investigate the exceptional productivity of Xero in terms of incorporation of SplitAbilty POS system

Accounting System is one of the most challenging processes in current days. The performance of Xero is getting affected every day. The failure if the traditional payment system leads the business organization towards the adoption of Splitability Point of sale (POS) (Marforio et al., 2014). Xero is one of the fantastic product providers for the certain business and no such inventory management and inventory control approaches are associated to it (Von Solms, 2015). The financial transaction could be automatically uploaded with the help of this Xero accounting software package. However, as the company provides online accounting service to the consumers thus, many security level issues are identified to be associated to it. In order to mitigate those issues it is very much important to adopt proper security measurements. The trial version packages provide to the accounting software package consumers it also higher (Coleman& Peasley, 2015). Thus, in order to gain competitive advantages from the competitive market it is also necessary to analyse the competitive market of the Xero, However, SplitAbilty POS system is not at all but still

• What are the issues associated to the existing functions and operations of Xero accounting software package provider?
• How to integrate SplitAbilty POS system to Xero?
• What are the exceptional productivities of Xero in terms of incorporation of SplitAbilty POS system?

Objectives

After analysing the characteristics of SplitAbilty POS system, it has been found that any features I terms of advantages are associated to it. The advantages of the system are as follows:

• The SplitAbilty POS system helps to integrate many digital devices, screens, tablets as well without any kind of additional cost (Roland, Langer & Scharinger, 2013)
• The SplitAbilty POS cloud based system works on different operating systems such as windows, android Apple ios as well.
• This system is 100% available and even the internet services stop working then that time also the system keeps on working (Bourguignon, Gomes & Tirole, 2014)
• High level load demands can also be managed well with the help of this system
• In order to protect data from the external attackers it also provides secured account to the consumers (Wang & Wolman, 2014)
• The traffic of consumer gets reduced because it authentically serves print and open cash those have drawn from without any kind of delay in time.

On the other hand, the operational and functional management of Xero is better than the other service providers but sill different managerial issues are also identified to it (Syed, 2015). The traditional SplitAbilty POS system used by the company was facing issues from different components such as:

Hardware related issues: The traditional POS system used by Xero used to utilize installed software packages those are enable to work on certain specific platform and hardware as well. Not only this but also, it also locks the users of the system into a higher level cost of the ownership models (Smith, 2014). The POS system are very much complex in nature and thus, if the installed software runs out of licence then due to limited value both the hardware and software complexity and issues will occur.

The support level issues: In the traditional system the consumers have the capability to sign up for a contracted period of support level (Arango, Huynh & Sabetti, 2015).  This particular approach is very much expensive than the others thus, in order to minimize this issue it is necessary to high technology based purchase details.  

Productivity level issues: not only were the software and hardware level issues but also the productivity level issue also associated to the traditional POS system. The employees working for Xero have to undertake the number of orders online with automatic adjustment ability. Again, the employees had to return back to the POS and they had to wait until the POS become available to them (Gannamaneni, Ondrus & Lyytinen, 2015). The employees enter to the order details and manually adjust them.  

In order to mitigate these issues it is very much necessary for the employees of Xero to install the advanced SplitAbilty POS system (Plattner, 2014). With the help of SplitAbilty POS system Xero will be able to gain the following advantages and the advantages are as follows:

Hardware issues solution: The installed SplitAbilty POS system could run over both the old and new platform. In this system the latest hand held digital devices, routers and printers act as much more reliable with a lower level cost (Whyte, Gendall & Hoek, 2014).

Support solution: The support level issues could be minimized with the help of SplitAbilty POS system. The instantly available features and latest requirements will be available to the employees who are working for Xero. Not only this, but also the overall managerial cost also get reduced from the traditional system.  

Productivity level solution: The employees of Xero entre into the system after getting appropriate approval the orders from the consumers could be available to deliver to the consumers (Renko & Druzijanic, 2014). Most of the small and medium enterprises are the consumers of Xero accounting software package providers.   

The traditional data management system of Xero is not that much effective and due to huge competitive advantages a detail analysis on advanced SplitAbilty POS is required to be done. If Xero integrates the SplitAbilty POS with their business functions the issues will be minimized completely. SplitAbilty POS is able to give proper locking and faster user switching ability (Masiero, 2015). In addition to this, it also provides privilege levels with tabs and accounts as well. With the help of automatic print routing the inventory management approach of Xero will be developed from the exiting situation.  

Problem Statement

This literature review demonstrates the role of SplitAbilty POS system in the business operation and after the integration of SplitAbilty POS system to the Xero’s operation how the traditional operational as well as functional ability gets increases are also elaborated n the below section (Sitko & Jayne, 2014). The value positioning of the system are as follows:

1. There is no such system maintenance approaches available because he with the help of this system the user will be able to gain latest updates, characteristics and increment as they took place.
2. In the number of orders no limitation is there that could be switched, stored and changed completely.
3. The number of orders can be entered through the help of button considering the name, search, category, rate of the packages and bar code, etc.
4. The SplitAbilty POS system provides high level satisfaction to the consumers with higher rate of productivity including quality and lower ownership cost as well (ur Rehman & Coughlan, 2013).
5. In order to give proper satisfaction to the consumers it helps to split the bills for the consumers
6. In order to serve a higher level experience to the consumers, SplitAbilty POS system also designed fast and efficient services for the consumers.

Point of Sale system is referred to as one of the most advanced systems that help to combine both hardware and software together which allows the merchants to take the transactions towards simple key to key business operation (Gerardi et al., 2015). The operational functional application of the business becomes much easier with the help of the Point of Sale system.  Different kinds of Point of Sale systems such as on premise, cloud based are there which holds these software components on the other hand the crucial POS hardware components are registered screen, barcode scanner, credit card ridder are there (Li, Wang & Yu, 2015).  The modern POS system helps to simplify the complex business operations. It offers more than the general flexibility, data processing and transaction processing as well.

The POS systems is generally used for the tractional processes while the consumers checkout the market after shopping. Two different kinds of systems are there those are widely used by both of the online as well as offline retails industries. This system is generally used for serving the Ecommerce business applications (Balogun, Ajiboye & Dunsin, 2013). However due to lack of operational management the users of POS are facing major level challenges throughout. In order to mitigate those challenges, proper application level innovations are needed to be applied by the management authority. The disadvantages associated to the POS systems are as follows:

Connection reliability: In order to maintain a POS system it is very much necessary to utilize internet connection and IPS properly.  The system cannot be accessed if any internet connection level failure occurs. In that moment for getting system back up and operational excellence it is necessary to use both proper internal and external system level support.

Costly software: The software support needed to run the operational application of POS system it is necessary to keep the system up to date and upgraded as well (Foley, et b al., 2015). However, the software supports needed to deploy the applications are very much costly that is not at all helpful from the business perspectives.

Higher fees of Web based POS: The costs of the web based POS systems are very much high and due to this reason the consumers have to subscribe the POS packages on a monthly basis. The monthly expense of the system is very much high and found to be not at all beneficial.

Issues with hardware and inconvenience: The web based system are very much convenient than the software based systems. In order to access the inventory counts it is necessary to take help from the manufacturer and from the hardware terminals as well (Bagnall et al., 2014). Only proper connectivity will be able to create connection between the internet and hardware terminals as well.

Research Questions

Point of Sale (POS) provides streamline business process and also improves the existing merchant’s chances of success. Most of the vital processes are very much tedious and resource exhausted as well. Not only this, but also it helps to complete the business operation with different modern POS system (Giebelhausen et al., 2014). The features associated to the Pint of Sale system are sales reporting, customer management and inventory management and employee engagement as well. Moreover, it can be said that the POS system helps to meet the requirement of the consumers through enhancing the business operational activities. This system is accessible via wi fi, NFC and Bluetooth as well.

The Point of Sale (POS) system is used by the business owners to record sales, easy transaction, tracking inventory as well. However, the specific requirement of business could perform properly with the various functionalities served by the business authorities. The two basic components of the POS system are software and functions. As two of these components merged together the functions could be served accordingly (Besley, Meads & Surico, 2014). In order to compile the daily, weekly, and quarterly annual reports together the high accuracy is needed. Within the system a software database is there that could be managed for performing the business operations without any kind of error.  Even if the POS holds different features then, for managing information regarding the employees and the consumers as well the POS sale system is used (Rose et al., 2015).  The consumers will be able to monitor the number of swiped credit and debits and also about the money that is earned from the transaction. The operation becomes easier and to keep up with the tax report.

Different Point of sales (POS) providers is there and based on the demand and services of the consumers the users do select the appropriate POS providers. Snapfulfill POS is the biggest competitor to Sustainability POS system.

Sustainability	Snapfulfill
The Sustainability POS system is also a cloud based POS that, is generally designed for the hospitality businesses like bars, restaurants, pub, café etc.	On the other hand this is a cloud based POS system that offers a cloud based warehouse system with a WMS solution along with the required barcode and RF scanning requirement as well.

In order to understand the nature of the business industry it is very much necessary to use the Porter’s Five forces tool. This is referred to as one of the most useful tools to measure competitive strength for any business industries. The competitive intensity and the attractiveness of the industry could be determined with the help of the Porter’s Five forces tool (Brimblecombe, Liddle & O’Dea, 2013). Therefore, with the help of these components or business factors the company called Xero will be able to identify their competitors and competitive advantages as well. As the company is currently facing certain operation level issues thus, in order to mitigate these issues the Porter’s Five force tool is applied to it. The analysis for Xero is demonstrated below:

 A lower price offering, cost reducing strategies and offering new level value positioning to the consumers are the business strategies using by the other online accounting software package providing companies. Many companies are there named as MYOB, QuickBooks, Reckon, Saasu that also offers the similar services throughout Australia (Sarkar, Mitra & Roy, 2014). The company is required to manage all of the challenges by building effective barriers as well as safeguards the competitors of the company.

1. In order to handle these issues associated to Xero should do the following:
2. Innovation of new services and products as well
3. New level innovation will not only engage new consumers but also it will help to hold the existing consumers
4. The cost for per unit will get reduced by building the economics of sales
5. The company should invest more on the dynamic industry fir developing their existing building capacity.

Theoretical Concept

 In order to develop the products and services, Xero took help from different raw material suppliers however for gaining high level profit the suppliers rises the price range and the buyers feel bound to buy products from them (Liberato, Bailie & Brimblecombe, 2014). The higher bargaining powers of the suppliers negatively impact the business operation and revenue of Xero. In order to mitigate this particular issue the company is required to follow the below criteria:

1. Building supply chain management system with many suppliers
2. Frequent experiment over the newly designed products
3. To lower the price range by shifting the supplier company and to make deal with other supplier company

The bargaining power of the buyers are the another factor that is required to be considered by the management authority of Xero online accounting software package providers. Mainly this Xero software is initially subscribed by the financial industries but currently most of the small and medium industries are using this particular software for managing their data without error (Rodríguez, 2017). Mostly it is found that the company is getting damaged by the buyers because they do demand the best products with a lower price. Thus, for the company it becomes difficult to maintain the profit level constant. The continuous demand for offers and discount is keeping on affecting the business operation of the company. In order to mitigate this particular issue it is necessary to consider the following:  

1. Building large base for the consumers to reduce the bargaining power of the consumers and also to give opportunities to firm the streamline sales approach of Xero
2. Rapid innovation to but new products because if the company keep on inventing new products then the demand of the consumers will increase which will help to increase the price of the products.

The profitability of any business organization will be affected if the product and the services reach the requirement of the consumers in a completely same manner. If such cases took place then, profitability of the company will suffer. If the other software package providing company starts producing same products in a same manner then that will affect the business operation of the company. To resolve these issues it is necessary to follow the below criteria:

1. The business should focus to be a service oriented over a product oriented one
2. The switching cost for the consumers should be reduced
3. The basic requirement of the consumers should be understood clearly by the product developers.

It is found that the competitions from the existing players are very much intense from the business perspectives. The price of the company products will be reduced due to this reason. At the same time the long term profitability of the company will also be affected for the rivalry (Kabir & Han, 2016). In order to tackle the rivalry Xero ought to maintain the below factors such as:

1. Sustainable differentiation are required to be established properly
2. Creating building scale to build different level capacity to compete the other accounting software package delivering company
3. Collaboration with competitors to develop the exiting market size of Xero

 

Figure 1: Porters five forces for Xero

(Source: Parreno-Marchante et al., 2014,, pp-102)

SWOT analysis
Strength · It reduces the cost allotted for the labours · The products and brand value of the company helps it to gain competitive advantages from the competitive marketplace · The business operation of the company helps to gain experienced business unit · The existing sales network of Xero gets enhanced and the existing sales distribution approach also very much improved than the other software package providers.	Weaknesses · The future market size of the company is one of the biggest challenges to Xero
Opportunities · From the strength of the company Xero will be able to serve new products and services as well to the consumers. · The project capital is higher · The frequently growing demand of the consumers New market positioning New market acquisition of Xero	Threats · The constantly changing price of the products · The enhancing cost of the products and services is a biggest threat to Xero

 

Figure 2: SWOT analysis for Xero

(Source: created by author)

Task Name	Duration	Start	Finish	Predecessors	Resource Names	Cost Variance
Schedule development for Splitability’s Point-of-Sales with Xero	95 days	Mon 9/18/17	Fri 1/26/18			$13,096.00
Project initiation	19 days	Mon 9/18/17	Thu 10/12/17			$2,200.00
Analyzing the details of Xero accounting software service providers	4 days	Mon 9/18/17	Thu 9/21/17			$0.00
Understanding the role of POS	5 days	Fri 9/22/17	Thu 9/28/17	2	Project manager	$800.00
Detail analysis of SplitAbilty Point of Sale System	5 days	Fri 9/29/17	Thu 10/5/17	3	finance manager	$600.00
Comparison between different accounting software package providers	5 days	Fri 10/6/17	Thu 10/12/17	4	Project manager	$800.00
Project planning	37 days	Fri 10/13/17	Mon 12/4/17			$5,704.00
Feasibility study	5 days	Fri 10/13/17	Thu 10/19/17	5	finance manager	$600.00
Risk identification	5 days	Fri 10/20/17	Thu 10/26/17	7	project sponsors	$720.00
Risk analysis	6 days	Fri 10/27/17	Fri 11/3/17	8	project sponsors	$864.00
Risk management plan development	6 days	Mon 11/6/17	Mon 11/13/17	7,9	application programmer	$768.00
Understanding project aim	6 days	Tue 11/14/17	Tue 11/21/17	10	Project manager	$960.00
Developing project objectives	5 days	Wed 11/22/17	Tue 11/28/17	11	Splitability’s Point-of-Sales provider	$640.00
Analyzing problem statement associated to Xero	4 days	Wed 11/29/17	Mon 12/4/17	12	Project manager ,Splitability’s Point-of-Sales provider	$1,152.00
Project execution	25 days	Tue 12/5/17	Mon 1/8/18			$3,160.00
Overview of POS system	5 days	Tue 12/5/17	Mon 12/11/17	13	Project manager	$800.00
Overview of Xero operation	5 days	Tue 12/12/17	Mon 12/18/17	15	application programmer	$640.00
Integration of Xero operation with the SplitAbilty Point of Sale System	5 days	Tue 12/19/17	Mon 12/25/17	16	project team members	$320.00
Porter’s five forces	5 days	Tue 12/26/17	Mon 1/1/18	17	Project manager	$800.00
SWOT analysis	5 days	Tue 1/2/18	Mon 1/8/18	18	finance manager	$600.00
Project closure	14 days	Tue 1/9/18	Fri 1/26/18			$2,032.00
Post project evaluation	4 days	Tue 1/9/18	Fri 1/12/18	19	application programmer	$512.00
Project documentation	5 days	Mon 1/15/18	Fri 1/19/18	21	Project manager	$800.00
Stakeholder signoff	5 days	Mon 1/22/18	Fri 1/26/18	22	project sponsors	$720.00

 

Figure 3: Time schedule

(Source: created by author)

(Source: created by author)

The Sustainability Point of Sales (POS) system is required to be integrated to the Xero business operation. The company is facing huge market level competition and due to this reason they must integrate the new operational excellence to the existing one. With the help of Sustainability POS system the company will be to manage the data properly (Kirchner et al., 2015). In addition to this, for the cloud based platform the destroyed data could be retrieved and accessed from the server very easily and at the same time for the distributed warehouse management system both the inventory management and the vendor management system will be enhanced accordingly.

Xero is one of the well known online accounting software package providers of Australia however the company serves their services in both New Zealand and Australia as well.  Xero is a consumer focused service providers who mostly focuses on the requirement of the consumers. It has one of the most effective user portals ever that holds auto superannuation and payment approaches as well. Besides the website it also provides mobile application to the consumers. With the help of the mobile application the users will be able to access the services regardless of their location and time as well (van der Cruijsen & Plooij, 2015). Many other accounting software package providers such as Saasu, MYOB, and QuickBooks etc are there who serves similar services in Australia New Zealand.    

Literature Reviews

The Accounting software package providers Xero has perplexing price tiers for their consumers.  There are three different kinds of price points such as $25, $50 and $60 per month. Based on the requirement of the consumers the company has to provide services to them.

Point of Sale (POS) is a device that is generally used in the retail shop and even in the hospitality industries. The features of Splitabilty POS are as follows:

• It provides MPOS devices
• The pricing approaches and the transaction approach become easier
• The detail of the system could be displayed over a single display
• It integrates the payment services
• It provides real time reporting approaches
• The printing and regular customer tracking system also become easier with the help of the Splitabilty POS application

 Example of successful POS integration with Xero

In order to integrate the POS Xero Application Programming Interface (API) is found to be very much beneficial. With the help of the advanced technologies how the users can record the POS in Xero (Hurley et al., 2015). The chart of accounts can be customized, for every Xero organization. The Splitability POS helps to map the chart of account mapping to integrate the best level business practices. After the integration the company is able to serve the below features:

• It could save time and reduces the rate of error
• It helps to batch the daily totals
• It simplify the overall business operation

After analysing the details of the company products and services it has been found that implementation of POS system is always beneficial for any business organization however, similarly for Xero also the incorporation of POS is beneficial (Wagner, 2016). After going through the details of Sustainability it is found that, mainly the food delivering chains this particular chain is used however it is being used by the online accounting software package proving company that will also stand beneficial as well.

The design sample named as Sustainability POS system will help to increase the profit range of the company. The system will provide accuracy to Xero in terms of increased sales making and security as well. In the traditional operational platform the employees of the company had to spend much time for managing the huge set of data and similarly huge range of chances for error occurrences are also there (Jarvis, Milletary & Unit, 2014). The Sustainability POS system will allow taking the guesswork towards making measurable sales and also helps to gain a generally unachievable accuracy level. Insight is another benefit associated to it that helps to track the number of orders and the subscriber’s details as well. The business will be able to track their successful products details from the previously stores track record. Even if any issues occur the time the developers will be able to go through the successful as well considerable factors (van der Cruijsen & Plooij, 2015). The Sustainability POS system also serves remote control feature to Xero so that the POS could be controlled appropriately with the help of the mobile devices through the cloud platform.

Even as per the requirement of the developers the application premise could also be left accordingly. Due to the presence of consistency the level of human error and product based issues will also be minimized completely (Cote, 2015). The promotion management system become easier and the inventory management system also become efficient with the help of the implementation of Sustainability POS system to the existing operation of Xero accounting software packages providers.

In order to ensure that whether the Sustainability POS system is applicable as well as beneficial for Xero or not a primary data analysis has been done considering the ethical aspects as well. The existing users of Xero are considered as the participants for the questionnaires survey sessions (Wagner, 2016). The sample size considered for this particular primary data Collection method is 20. From the resultant of the survey it is defined that in order to manage large set of data with backup storage, application resilience and disaster recovery as well, this cloud based database is very much helpful.

Two different kinds of data collection methods are there such as primary and secondary. For the primary data collection the experiences of the existing users are needed to be questioned and surveyed as well. However, in case of secondary data collection method, different books, journals and research papers are considered. The questions those are raised in the primary data collection method include: the experience of the Xero product users, the way through which the Sustainability POS system can be merged to the business operation of Xero and also the existing issues of Xero operations and functions.

From the overall data analysis and generated resultants it has been determined that the existing issues of the company can be minimized with the help of the operational and functional excellence of Sustainability POS system. The Point of Sale (POS), parent supplier relationship and good consumer’s relationship can be gained through the collaboration of the business operation of Xero with Sustainability POS system. It helps to improve the inventory management system of Xero. The operational speed, trends and the POS system cost will be enhanced after the integration of Sustainability POS system to Xero. With the help of this application the company will never fall behind in the competition.

• Due to different legal perspectives the sales approach becomes limited for both Xero and sustainability.
• The application level trouble might generate if the system developer fails to consider proper business operation and functions as well.
• Before integration of Sustainability POS system with the business application of Xero the existing operations are not appropriately reviewed.

Conclusion 

From the overall discussion it can be concluded that in order to meet the requirement of the consumers both in terms of security and privacy it is very much important to incorporate SplitAbilty Point of Sale System to the operational ability of Xero. Xero is an accounting software package provider that serves their services throughout Australia. However dye to the increasing number of consumers it is becoming difficult for the company to manage their employee’s details as well as the details of their consumers. However, from the system analysis it has been found that after the implementation of SplitAbilty Point of Sale System the operational issues could be minimized rather completely resolved. The aim of the integration, the objectives and the overview of POS and Xero’s operations are also illustrated in this paper. As the function of the system is completely based on cloud system thus the benefits associates to cloud are also reflected in this system. Basically, the hospitality industries such as restaurants, bar, cafes use this particular SplitAbilty Point of Sale System for increasing the service ability and to gain competitive advantages as well. However, after analysing the system, it is determined that, integration of SplitAbilty POS system to Xero the operational excellence of the company will also be increased frequently.  

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