Overview of Next Plc and Its Operations

Discuss about the Marketing plan of NEXT Plc.

Next Plc. exists as a “British transnational retail association that produces apparel, footwear, plus household items. There are around seven hundred outlets, 500 of these are positioned in “United Kingdom and Ireland, and other centers of operation are placed in diverse regions of the zone of Europe, Asia as well as the Middle East nations. It is measured as the one of the leading producers and suppliers based in UK and are registered at the “London Stock Interchange scoring an index value of 100 as per FTSE rating.

At the commencement of previous year, the group is ongoing the procedure of updating the Next Directory. The dual sections depict specific developments transported in the preceding year and a few of the prearranged expansions for the upcoming years (Next.co.uk, 2018).

Customer Service

• Congregated websites permitting quicker level of novel serviceable procedures besides the content through all the networking sites.
• Boosted “mobile websites through all “hand held apparatuses with upgraded strategies”.
• Hurled enhanced modules for iPhone plus iPad.
• Value-added advancement of NEXT Directory interpretation and Index identification card.
• Instituted an innovative stock organizational arrangement for Directory, clarifying stock accessibility from 65% – 70%.
• Restructured catalogue circulation, saving £3.5m. This redeemable value moderately counterbalance the upturns in online promotional expenses
• The Company technologically advanced the online promoting competences which subsequently amassed the operational recruitment expenses by £6m.
• Transported the proficiency and activated the method of classifying the website. The unit turned out the parcel shop assemblage from 4,000 “parcel outlets range” all over the national setup.
• This track currently reveals about 2% of the supplying capacities.
• Expansion of the new-fangled website designing with flowers’ position.
• Introduced sofa assortment and collection procedures, modified for the “mobile site” (Next.co.uk, 2018).

In the course of the year the company enlarged online promoting overheads by “£6m”. It devises to substantiate specifically the extent of the proceeds on this disbursement, nevertheless the study designates that the in-house “rate of return” on deals in operational marketing is about 30% within UK, but blocked in most foreign regions. The organization plans to target their publicity much more successfully. Initially, the unit aims to inhibit “recruitment advertising” being exposed to current “patrons listed in the Directory” Furthermore, the business institute intends to ascertain announcements to the prevailing clienteles founded on their acquiring account, current browsing besides unrestricted carriers. The Company more precisely plans to promote applicable credit to standing clienteles over and done with “third-party websites” (Mullins and Walker, 2013).

NEXT offers “delightful, attractively designed, outstanding qualities of apparel, footwear, fittings as well as home ware”. Transporting the brand values indicates emerging, cultivating and intensifying the product assortments, concentrating on being superior through the design. NEXT items of production ought to be well prepared, well-designed, harmless, and tracked and manufactured conscientiously, over and done with the ethics and technical supplies the Company is committed to confirming that none must be maltreated with the consumption of artifacts (Morgan et al. 2010). These are persistently modified, or at the same time they are utilized. From end to end the standards of functioning attract, appreciate, preserve and improve dealings with the valuable clienteles to create their faith and assurance in the status for excellence, price and provision of delivery on their requirements, occasioning in a robust economic production (Makhbul, 2012).

Expansion Plans for the Next Directory

The priorities stand to guarantee that the Company’s merchandises have:

• exceptional quality
• nontoxic and acceptable elements for their projected drive
• entirely accommodating ingredients with thorough environmental regulation and the principles wherever these drive further than statutory requirements are tracked conscientiously
• NEXT is dedicated to function with in command of successful trade.
• It targets to deliver a prominent level of facilities to all the clienteles, whether they practice shopping through the retail outlets or NEXT Directory or else the Company’s website.
• Nevertheless the clienteles, who opt to shop may avail safe, friendly and effortless access for interaction
• The Company proposes to respond to clients’ precise requirements over and done with a platform of dealings to pay attention to all the patrons (Ivanova, 2016).

The documentation of the peripheral forces is done through the Pestle examination of the well-designed entity:

Political: There are wide-ranging aspects of political features that fashion a thought-provoking upshot upon the managerial functions. The core issue exists in the proportion of the tax executed by the Administration. This devises a “bottom line influence” on the Business incidentally through corporation tariff; however there remains an opportunity of the clienteles who consumes the control of giving money in exchange of the substances of the “Next”. This devises a connection with income tax. In the current years, the statuses of the tax are reduced to impact on the economic performance (Rothaermel, 2013). Yet, there remains no promise from the measure of the Administration that the percentage will be stable in the contemporary and forthcoming years. There remain political possessions of “interest rates however, this imposes an optimistic impression upon the presentation of Next who owns the capability to derive large summation of money to enlarge the volume of investment at significantly lesser rate (Fujiwara, 2014). This kind of loaning can happen in the procedure of longstanding borrowing through the banking or any further financial organizations.  Yet, it remains an undesirable prospect on behalf of Next since there are pressures of overseas exchange amounts. The Business ought to deal with the international process with additional expenses of the interchange of currency in context of legislatures, protocols and commandments that is essential as a steadfast rule. UAE is the country where distinct ownership of all peripheral establishments is merely accepted (Lee, 2014).

Economic: The “United Arab Emirates” lies at the Middle East, neighboring the “Gulf of Oman” besides Arabian Gulf, amid Oman as well as Saudi Arabia. The UAE devises an open frugality with a higher amount of per capita earnings and a generous yearly trade surplus. By way of the regions of Abu Dhabi plus Dubai as the twofold fiscal centers, the “UAE” takes extensive lead of controlled economic strength within the GCC. The nation‘s Free Trade Regions – posing 100% foreign proprietorship plus zero taxes – are serving to entice foreign financiers. The global monetary crisis, close-fitting worldwide credit, and flattened asset values limited the economy during 2009 to 2010 (Nielsen, 2010). UAE establishments have endeavored to resolve the crisis through cumulative expenditure and improving liquidity within the investment sector. Actual GDP documented a comprehensive 3.3% growth at 2011, by nominal production recovering its pre-crisis status of US$360 billion. The “UAE” have advanced from better investments considering for diversification across the province.

Values and Priorities of Next Plc

Social: UAE has experienced a reflective renovation from a disadvantaged region of insignificant desert territories to a contemporary state with sophisticated standard of existence. The administration has augmented the expenses on job formation and infrastructural development that are introducing conveniences to better private sector contribution (Peck et al. 2012).

The societal concerns have a controlling outcome upon the Business. The growing or the aged issues of the inhabitants of the civilization ensure an inspiring influence upon the institute that has together benefits and drawbacks. The optimistic side reproduces the possibility of producing a diverse type of substances appropriate for the veteran and full-fledged individuals which preserves a demographic as well as psychographic demand for the spectators. The newer generation will incline to fascinate the consideration of Next and the elder persons may be bothered (Turker and Altuntas, 2015). The publics fitting to numerous age groups, race as well as gender may be helped and this clues to the viable advantage for amassing the production of Next and challenging with other groups. The mobile system of marketing, online as well as home delivery facilities will largely expand by way of the demands of publics. 

The technological progresses will absolutely affect the processing segment of the Corporation that empowers the suitable submission of internet equipment plus the website en route for simplifying the growth of the events of the transactions and this fashions the transformation from the customary structure to “internet marketing”. It will apparently assist the regulars to choose for favorites and pick the substances and the sum of the customers will upsurge if the suppliers effort in an assimilated pattern to transport the items in time. (Baer et al. 2012). The Business can found a strong and flexible affiliation with the clienteles and gain the reviews plus interpretations of the audiences “who post the commentaries” in varied forms of social media, like the Facebook, YouTube, Websites, E mails etc. This will deliver the chance to resolve their ambiguities and design for business growth and expansion of the corporation (Olivas-Lujan and Bondarouk, 2013).

Legal: The employment affairs in UAE are lightly founded on the Global Labor Establishment’s model as well as relate to all the States. The regulation administers most features of employer/ employee associations, for instance, periods of work, amenities, leave, expiry rights, curative benefits and expulsion. However UAE citizens are transported the leading right of service in this act, expatriates that is, Non-UAE inhabitants may be engaged with essential authorizations by UAE Department of Labor plus Social Undertakings (‘Office of Labor’) (Nolan, 2013).

Impact of Political, Economic, Social, Technological, and Legal Factors on Next Plc

Occupational preference is assumed to UAE citizens and, if the natives are not accessible, the subsequent liking is specified to inhabitants of other Arabian federations comprising other GCC citizens. The “Emiratiation” rules of the Employment subdivision inspire as well as, in particular occurrences, force the service of UAE citizens in assured job segments. Where the worker is working to effort in single division of the “free sectors within the UAE”, the free regions will deliver their individual standard procedure of service contract, wherever appropriate, which an establishment and member will be wanted to arrive in advance (Beatty et al. 2013).

The free region gets aid for the worker to live as well as labor in the nation. Some permitted zones do not need such employment bonds to be prepared. “Article 38 of Labor rule delivers the service agreements to be aimed at a permanent or unlimited term”. A fixed-term deal must insist on a termination date as well as cannot surpass 4 years on or after the period of origination of the agreement. After the termination of the stable interval, the deal may either be reintroduced or be well-thought-out as an unlimited term agreement in the nonappearance of printed contracts or alterations to either openly treat it as per a “fixed-term bond or review it by a fresh one testifying an expiration argument thereto” (Alleyne, 2016).

The normal provisional stage for any agreement in the nation ought not to surpass six months. The Employment Law agrees that an experimental phase cannot go beyond 6 months. Throughout this time any employer or member of staff can let go the agreement without announcement as well as without the worker being authorized to any expiration of service remunerations. Article 65 of Employment Law requires that the full standard operational hours (for matured workforces) to remain 8 hours per day or else 48 hours each week (Kruse, 2013). The Department also holds the order to choose to lessen the everyday working periods for perilous and treacherous jobs or folks who may be unfavorable to fitness. Friday is normally deliberated as the weekly time of break.

Environmental: The physical setting of Next is considerable and caring though there remains scope of expected natural catastrophes floods as well as hails or tremors, etc. The movement of sales may undergo if there remains no adequate security arrangement owing to the ruthless weather situations in the environments of the outlets as the persons might not be capable to arrive at the departmental shops for buying. Nevertheless, the online routing from corner to corner of the websites may deliver sufficient briefings for getting the quantified products (Chiavetta and Porter, 2013). There stands an imperative obligation of purchaser satisfaction of the transportation for distribution of the artifact and “after sales provision of services”.

The external examination proposes the strategic assessment of the issues such as administrative, ecological, Socio cultural besides technical proceedings of the diverse situations while deliberating the strong point and flaws. The appearance of the novel competitors may be stressed as the conceivable threats that require to be challenged by the unit while contending with more commercial groups that trade similar kind of merchandises. The competitor examination enables us to recognize the “prospective competitors”; though, it stands as a challenging task to fix the actual Businesses that ensure identical form of targets (Cemal et al. 2013). The reflection of the clienteles, their favorites and “selections of brand” as well as the assortment of the challengers marks the assignment possible of distinguishing the real competitors to understand the traits of the competitive lead.

The merchandises together with the planning of the standby stuffs of the comparable retail establishments accompanied by the size, development and success, purposes and commitment, market setting, portrayals, publicity and marketing practices, current and past transactions with the dealers, clienteles and the social means of communication with the press, above and beyond television channels and so forth. The assets and weaknesses in conjunction with the negotiating power of the budding customers, suppliers and intermediaries represent the potentials of competitive benefit amid the sets of the businesses (Chernatony, and McDonald, 2012). Intermediaries are customarily indulged for transporting the merchandises as of industrial unit to reach the end customers. They capture the advantage of deliveries. They have strong impact on the business as they may upsurge or shrink the flexibility of the artifact in the marketplace which can affect the values. 

The differentiation policy of the merchandises or facilities makes it moderately discrete in landscape and eye-catching to the individuals. Yet, this is influenced by the strategy of the group that approves the values of marketing as well as challenging the rivals in keeping with the marketplace segmentation and the procurement nature of patrons. The discrimination hangs on the demographic variation, the likings of the elements, functionality, stability, support, besides the brand identity (Yang et al. 2011).

 There stands large marketplace rivalry nevertheless there is greater demand as well in the business and thus bargaining influence is not great but average (Trower, 2013). Actual alternates for products are the insignificant brand varieties which clienteles prefer purchasing at discounted rates. Substantial figure of selections existing within the marketplace owing to enormous extent of competing establishments with diverse types of textile, Footwear and Household products’ brands. Consequently there remains a stout bargaining influence of clienteles (Venkatesan et al. 2010).

Novel entrants within the marketplace are fewer and the insignificant establishments do not affect the distinguished groups. The motive behind this primarily remains the developmental phase of retail marketplace and consequently creating market founded brand assessment causes a problem (Turker and Altuntas, 2015).

Apparel and footwear industry of UAE has a market that works on oligopoly. There likewise happens substantial competitive spirit within this marketplace segment regardless of the size of the firm. At the minor level, there remain numerous “small brands in greater amounts as well as at the massive level, larger units have their sufficient market shares (Winter, 2013).

Strengths

Grander consumer service lies in terms of dynamic activities through social media. – “NEXT directory website” escalates the proportions of orders place through homes. The NEXT’s index or list of products with the obtainability options in the preferred locations stands as the innovative features (Nolan, 2013). The brand elegance of exhibition denotes an added value of the Concern as it pulls the consideration of the community with diverse individual designs of fashionable types for men as well as women, household and furniture objects, plus other accouterments like bags, perfumes, shoes etc. using the acknowledgment of brands through operational and offline events. It simplifies the publicizing and presentation strategies with the recurrent efforts of reintroducing the brand identity to influence the public as well as socialize the products and facilities. The websites and the media in addition to the television networks have superior offers and deductions throughout different seasons (Nielsen, 2010).

Weaknesses

The business trusts on “third party” designed for their distribution services, which sources disappointment or inaccuracy. – The business needs to deal with the contestants in dealings of technology and purchasers’ information (Keller et al. 2011).

Opportunities

The business can improve their progressive technology by subcontracting it to remain more advanced, by making an allowance for enterprises with operational start-ups as “Net-a-Porter”. The business can likewise expand their delivery facilities by considering a more dependable and trustworthy third party distribution source. (Fujiwara, 2014).

Threats

The “high end” dealing competition requires revolutionary skill to have healthier relationship with the customers. Low customer reliability occurs prospectively owing to competitors’ contribution in terms of special bids to males’ and females’ footwear and apparel.

Opportunities	Threats
Presentation Modernization Brand position Advertising and Publicizing	High-class Trading Consumers’ s fondness E Commerce

In segmenting, directing and placing strategies, firms require to choose the categories of present customers. Next, it must select the patrons that they need to work for and finally place the establishment’s products plus services to preferred marketplace segments (Holweg and Helo, 2014). Segmentation demands the grouping of consumers in a parallel section that might have similar features and may react to promoting activities in a related method. The numerous sectors of a market denote the geographic and demographics as wells psychographics aspects. Developing exact marketing plans for the particular segment is very significant (Ivanova, 2016).

The geographic division splits the customers into sections centered on geographical zones such as states, federations, districts, counties, cities or localities. The geographic subdivision is also valuable when there remain variances in a setting where manufactured goods are promoted. The differences are usually produced by social factors, customs, politics etc. and moreover, the changes can be substantial in a specific segment, while in other sections the modifications may be negligible and less imperative. The people residing in proper cities are more inclined to avail the exclusive products of NEXT rather than those living in suburbs or outskirts to the metropolitan area (Morgan et al. 2010).

The demographic division comprises both the genders – male as well as female who belong to the young professionals between 21 – 50 years of age. The customers’ income group mainly occupies the middle class families with moderate earnings. Though to attain the specified marketing purposes, the business has to part the customers of 15 years and more. The young peers are suitable for more stylish items and they possess great knowledge of modern trends of products belonging to textiles and footwear and other categories of fashion (Mattson, 2012).  

According to the psychographic division, most of the users are employed and own “middle class temperament with hectic lifestyle having great concern for cash.  But the Company needs to target the patrons who are trend setters besides holding contemporary ideologies as regards stylish varieties and their utilities rather than traditional outlook. As a result of high quality merchandises, the behavioral breakdown of their clienteles fit in the group of self-governing buyers (Mullins and Walker, 2013). Thus the patrons of NEXT are followers and pursuers of outstanding products with conservative higher thoughts (Valentine, and Powers, 2013). Therefore, NEXT ought to target the customers who are intellectuals and hard worker with regards to innovative ideology and possessions (Trower, 2013).

Specific	Quantifiable	Realizable	Result Intensive	Time Bound
Knowing each target marketplace subdivision and then implementing specific approaches for fascinating consumer zones of the precise market	·         Articulating unique policy of product campaign that comforts to enrich client contentment by more than 65%. ·         To sustain applicable dealings of specific approach of fashion wear in an attempt to deter unjustified manufacturing as well as eventually non-operational barriers. ·         To manage the manufacturing development with grander protective measures and no fatalities at the workstation. ·         To accomplish appropriate administration of currency with high intensities of exactitude	v  Marketing manufactured goods with designing of apparel, footwear, comfy stuffs of bags, perfumes, party wear outfits, Lipsy & CO materials such as lingerie’s, pants, jackets, etc. in accordance with current fashions as predominant within UAE. v  To be successful in responding to changing buyer preferences and outlooks to face the  competitors	§  Producing NEXT with a prominent market brand as it prevails in other countries. §  To make use of forward-looking talents and aptitudes of its teams in planning popular wears. §  To make prime consumption of human assets in accomplishing organizational responsibilities and schedules in a cost competent system	Engaging to brand more delivery network partners to facilitate the consumers  and lessen market centered rivalry

• Cultivating and evolving NEXT product collections, success which is estimated by sales presentation.
• Cost-effectively amassing retail vending space. New-fangled stock assessments must come across challenging financial standards before the deal is completed and accomplishment is dignified by influence of turnover and return on investment against reviewed targets.
• Increasing the sum of productive NEXT Directory clienteles and their expenditures both online trades.
• Handling gross plus disposable margins over efficient artifact tracking, stock management as well as “price controls mechanism”.
• Concentrating on purchaser service and approval levels in Retail supplies and Directory.
• Preserving the Group’s monetary asset over and done with a well-organized balance sheet plus secured supporting structure.
• Engendering and refunding surplus currency to stockholders as per share buybacks or, more currently, special gratuities (Next.co.uk, 2018).

Product

There are wide collections products of babies, younger boys and girls, adult men and women in the category of textiles and footwear, luxurious items of bags, fragrances, party wear dresses, Lipsy & CO substances like lingerie’s, jeans, jackets, sleep suits etc. The materials do not possess any toxic chemicals or harmful ingredients. There are varied designs of furniture and fittings, kitchenettes, plates and dishes and other types of home wares to attract the people of all ages, class or creed (Nielsen, 2010).

Price

The computer-generated fitting opportunity for online stocks and the mobile apps are available to consumers without any value. The purchaser can contact the online outlet through their electronic devices such as laptops and iPads, or tablet or else their personal PCs and smarter handsets of mobiles (Olivas-Lujan and Bondarouk, 2013).

Promotion

The social interacting sites approximating the Face Book and You Tube as well as Twitter allow the client to be acquainted with the products and amenities and the customers can benefit from the opportunity of collecting the input of information with actual dealings amid the individuals and sets of personnel (Nolan, 2013).

Place

The place comprises simulated spaces of online transactions and the retail channels of the NEXT supplies.

People

The consumers of all age groups and gender variables, shareholders, owners, managers, suppliers, distributors etc. belong to the group of people.

Processes

The Next Plc. proceeds with the differentiation approach following decent research, artifact development, to promise the “high quality facilities of the substances” formed and the well-organized sales and publicizing events to deal with the aids of the distinguished powers and support (Turker and Altuntas, 2015)..

Physical Evidence

Physical evidence includes places of online dealings and the trading outlets of materials. It includes all kinds of accessories, printed publications, raw and fresh ingredients, processing system of products, delivery procedures, supply chain, the members and all the stakeholders etc. The technological set-ups, machineries, equipment, mobile apps, currency etc. denote the physical substantiation of elements (Winter, 2013).

Conclusion

The Company’s goal lies in contributing quality outfits of fashionable substances, equipment for diverse group of males and females with appropriate fixtures at reasonable prices. It consumes the natural assortment of transaction for the consciousness of the stylishness of men as well as women with anticipation of elegances and uniqueness of the different customs of designer items and the creation of the stuffs of the matters as essential for the tallness and size of the persons. The Company places substantial stress to embrace the customer faithfulness with the brand acknowledgment of miscellaneous stuffs as per creative competency. The Corporation preserves the moral value of development and the presentation of products and holds friendly approach toward the societies who desire to obtain the merchandises and provide the demand for procuring. The security of the substances, protection of possessions, preservation and safeguarding of the resources and the paraphernalia are the leading criteria aimed at serving the individuals who plan to utilize the items.

UAE represents an ideal target for venture in the clothing and apparel businesses including footwear because of its nonexistence of constraint on turnover, viable labor charges, extremely small import liability, and little corporate duties. Obtainability of highly experienced and industrious labor force, steady economy, and lack of unknown values enhances to the republic’s constructive textile setting. Destinations such as Dubai likewise brand the nation as a profitable choice as it entices loads of travelers around the domain. The administration is moreover inspiring the development and expansion of manufacturing innovativeness.

Nevertheless, growth in labor rate has commanded to mechanization in textile plus apparel productions. This will upsurge the output, improve the excellence of products, in addition to support in transporting timely consignments of the dealings

References

Alleyne, P. (2016). The influence of organisational commitment and corporate ethical values on non-public accountants’ whistle-blowing intentions in Barbados. Journal Of Applied Accounting Research, 17(2), 190-210. https://dx.doi.org/10.1108/jaar-12-2013-0118

Baer, M., Dirks, K. and Nickerson, J. (2012). Microfoundations of strategic problem formulation. Strat. Mgmt. J., 34(2), pp.197-214.

Beatty, J., Samuelson, S. and Bredeson, D. (2013). Business law and the legal environment. Mason, Ohio: South-Western Cengage Learning.

Blythe, J. (2009). Key concepts in marketing. Los Angeles, Calif.: SAGE.

Cemal, Z., Azize S., Hakan K., and Mehtap Ö. (2011) “The Effects of Brand Communication and Service Quality In Building Brand Loyalty Through Brand Trust; The Empirical Research On Global Brands”, Procedia Social and Behavioral Sciences, 24, 1218–1231

Chernatony, L. and McDonald, M. (2012) Creating Powerful Brands, 4th ed. London: Routledge – Page 244

Chiavetta, D. and Porter, A. (2013). Tech mining for innovation management. Technology Analysis & Strategic Management, 25(6), pp.617-618.

Filippetti, A. (2011). The Global Environment of Business. Global Policy, 2(3), pp.354-354.

Fujiwara, T. (2014). Real options analysis on strategic partnerships of biotechnological start-ups. Technology Analysis & Strategic Management, 26(6), pp.617-638.

Ginty, M., Vaccarello, L., and Leake, W. (2012). Complete B2B online marketing. Hoboken, N.J.: J. Wiley & Sons.

Grigoroudis, E. and Siskos, Y. (2010). Customer satisfaction evaluation. New York: Springer.

Holweg, M., and Helo, P. (2014). Defining value chain architectures: Linking strategic value creation to operational supply chain design. International Journal of Production Economics, 147, 230-238. 

Ivanova, M. (2016). Profit growth in boom and bust: the Great Recession and the Great Depression in comparative perspective. Ind Corp Change, dtw013. https://dx.doi.org/10.1093/icc/dtw013

Ji, Z., Ganchev, I., O’Droma, M. and Flynn, P. (2012). Description of Services for Advertisement, Discovery and Association by Means of Wireless Billboard Channels. adv sci lett, 7(1), pp.205-209.

Keller, K. L., Apéria, T. and Georgson, M. (2011) Strategic Brand Management: A European Perspective, 3^rd ed. San Francisco: Jossey-Bass

Kotler, P. and Armstrong, G. (2012). Principles of marketing. Boston: Pearson Prentice Hall.

Kruse, D. (2013). Sharing ownership, profits, and decision-making in the 21st century. Bingley, U.K.: Emerald.

Lee, S. (2014). The relationship between growth and profit: evidence from firm-level panel data. Structural Change And Economic Dynamics, 28, 1-11. https://dx.doi.org/10.1016/j.strueco.2013.08.002

Limited, N. (2018). little royals | Next United Arab Emirates. [online] Next.ae. Available at: https://www.next.ae/en/shop/promotion-littleroyals [Accessed 24 Apr. 2018].

Luan, Y. and Sudhir, K. (2010). Forecasting Marketing-Mix Responsiveness for New Products. Journal of Marketing Research, 47(3), pp.444-457.

Luan, Y. and Sudhir, K. (2010). Forecasting Marketing-Mix Responsiveness for New Products. Journal of Marketing Research, 47(3), pp.444-457.

Makhbul, Z. (2012). Workplace Environment Towards Health and Performance. International Business Management, 6(6), pp.640-647.

Mattson, E. (2012). Promotion and Marketing Communications. New Delhi: World Technologies.

Morgan, N., Pritchard, A. and Pride, R. (2010). Destination branding. Amsterdam: Butterworth-Heinemann.

Mullins, J. and Walker, O. (2013). Marketing management. New York: McGraw-Hill.

Next.co.uk, (2018). Next Official Site: Womens & Mens Fashion, Kids Clothes & Homeware. [online] Available at: https://www.next.co.uk/ [Accessed 24 April. 2018].

Next.co.uk, (2018). Season Smart | Womens Tailoring Trends | Next Official Site. [online] Available at: https://www.next.co.uk/inspire/women/tailoring-trends [Accessed 24 April. 2018].

Nielsen, R. (2010). Customer satisfaction: the customer experience through the customer’s eyes. Total Quality Management & Business Excellence, 21(11), pp.1229-1230.

Nolan, S. (2013). Talent management. Strategic HR Review, 12(4).

Olivas-Lujan, M. and Bondarouk, T. (2013). Social media in strategic management. Bingley, UK: Emerald.

Parameswaran, M. G and Jacob, I. (2011) Strategic Brand Management: Building, Measuring, and Managing Brand Equity. 7^thed. New York: Kaplan Publishing

Peck, H., Christopher, M. and Clark, M. (2012) Relationship Marketing, 5^th ed. London: Prentice Hall

Potter, N. (2012). The library marketing toolkit. London: Facet Publishing.

Powell, T. (2014). Strategic management and the person. Strategic Organization, 12(3), pp.200-207.

Rothaermel, F. (2013). Strategic management. New York: McGraw-Hill Irwin.

Trower, C. (2013). The practitioner’s guide to governance as leadership. San Francisco: Jossey-Bass.

Turker, D. and Altuntas, C. (2015). A longitudinal study on newcomers’ perception of organisational culture. Education + Training, 57(2), 130-147. https://dx.doi.org/10.1108/et-02-2013-0022

Venkatesan, R., McAllister, L. and Ganesan, S. (2010) CRM in Data Rich Multi-channel Retailing Environments: A Review and Future Research Directions. Journal of Interactive Marketing, 24(2)

Wherescape.com, (2015). WhereScape – The Pioneer in Data Warehouse and Big Data Automation Software. Availabe from: https://www.wherescape.com [Accessed at 23 April, 2018]

Williams, K. (2009). Strategic management. New York, N.Y: DK Pub.

Winter, J. (2013). To release and resolve: the power of values in transforming organisational tensions through reflection in a quality framework setting. Volunt Sect Rev, 4(1), 117-138. https://dx.doi.org/10.1332/204080513×663804

Yang, J., Wang, R. and Wei, D. (2011). Research on Control Network of LED Public Lighting and Integration Technology of Managerment and Control. AMM, 99-100, pp.1335-1340.