Background of the organization

Crown Melbourne provides hotel service in Australia and has a range of hotels throughout the country. Currently the organization has many hotel complex distributed throughout the country. The company faces problem regarding the management of the hotel rooms (ABC News 2017). Thus a web information system is required to be prepared for managing the customer and the hotel records such that the customers can book the hotel rooms and other service from remote location. The creation of the web information system would increase the efficiency of the current business process of the organization.

Activity Number	Start Date	Finish date	Activity Save Time On Research and Writing Hire a Pro to Write You a 100% Plagiarism-Free Paper. Get My Paper	Description	Action Plan	Status
1	04/10/17	05/17/17	Requirement analysis and specification	The requirement of the project is analyzed by sub dividing this phase.	Completed	Positive
2	05/18/17	06/13/17	Project Planning	Planning of the project is done by analyzing the different risk associated with the project and creating a risk mitigation strategy	Completed	Positive
3	06/08/17	07/06/17	Project Evaluation	The needs of the project are evaluated for identification of the opportunity of the project and develop the project accordingly.	In Progress	Positive
4	07/07/17	08/08/17	Monitoring of the project development	The project development process must be monitored for increasing the efficiency of development	In progress	Positive
5	08/09/17	08/21/17	Project Closure	It is the responsibility of the project manager to include all the members for the closure of the project	In progress	Positive

Task Mode	Task Name	Duration	Start	Finish	Predecessors
Auto Scheduled	Business process and planning for Crown Hotels	96 days	Mon 4/10/17	Mon 8/21/17
Auto Scheduled	Requirement analysis and specification	28 days	Mon 4/10/17	Wed 5/17/17
Auto Scheduled	Analyzing the business requirement	4 days	Mon 4/10/17	Thu 4/13/17
Auto Scheduled	Gathering the information	7 days	Fri 4/14/17	Mon 4/24/17	2
Auto Scheduled	Identification of the different business activity	4 days	Tue 4/25/17	Fri 4/28/17	3
Auto Scheduled	Analyzing available technology in the market	2 days	Mon 5/1/17	Tue 5/2/17	4
Auto Scheduled	Selection of the technology for development	4 days	Wed 5/3/17	Mon 5/8/17	5
Auto Scheduled	Feasibility study	7 days	Tue 5/9/17	Wed 5/17/17	6
Auto Scheduled	Project planning	19 days	Thu 5/18/17	Tue 6/13/17
Auto Scheduled	Risk analysis	8 days	Thu 5/18/17	Mon 5/29/17	7
Auto Scheduled	Identification of the risk	3 days	Tue 5/30/17	Thu 6/1/17	9
Auto Scheduled	Analyzing the mitigation technique	5 days	Tue 5/30/17	Mon 6/5/17	9
Auto Scheduled	Analyzing the impact of the risk	2 days	Tue 6/6/17	Wed 6/7/17	11
Auto Scheduled	Analyzing the resources affected	4 days	Thu 6/8/17	Tue 6/13/17	12
Auto Scheduled	Project evaluation	21 days	Thu 6/8/17	Thu 7/6/17
Auto Scheduled	Aligning current needs of the hotel	3 days	Thu 6/8/17	Mon 6/12/17	12
Auto Scheduled	Analysis on the ongoing business opportunities	4 days	Tue 6/13/17	Fri 6/16/17	15
Auto Scheduled	Improvement of the customer relationship	5 days	Mon 6/19/17	Fri 6/23/17	16
Auto Scheduled	Summarizing the requirement	3 days	Mon 6/26/17	Wed 6/28/17	17
Auto Scheduled	Finding the challenges	2 days	Thu 6/29/17	Fri 6/30/17	18
Auto Scheduled	Analyzing market condition for Crown Melbourne	4 days	Mon 7/3/17	Thu 7/6/17	19
Auto Scheduled	Monitoring the project development	23 days	Fri 7/7/17	Tue 8/8/17
Auto Scheduled	Analyzing the stability of Crown Melbourne	4 days	Fri 7/7/17	Wed 7/12/17	20
Auto Scheduled	Estimation of the project cost	6 days	Thu 7/13/17	Thu 7/20/17	22
Auto Scheduled	Analyzing the major client of Crown Melbourne	4 days	Fri 7/21/17	Wed 7/26/17	23
Auto Scheduled	Monitoring the progress of the project	9 days	Thu 7/27/17	Tue 8/8/17	24
Auto Scheduled	Project closure	9 days	Wed 8/9/17	Mon 8/21/17
Auto Scheduled	Creating link between the customer and the hotel	5 days	Wed 8/9/17	Tue 8/15/17	25
Auto Scheduled	Project sign off	4 days	Wed 8/16/17	Mon 8/21/17	27

Figure 1: Gantt Chart

(Source:  Created by author)

An analysis is done for gathering the resources required for the development of the project. For analysis the stakeholders associated with the organization are involved and a questionnaire is developed for understanding the requirement of the project and starts the development process efficiently.

Interviews: The CEO and the other top level management team are interviewed for finding the needs and the goals of the organization and build the web based information system. The interview is done for analyzing the budget of the project and time within which the project is required to be completed. 

Documentation: The requirement of the organization is documented and a project schedule plan is developed. The team members required for the development of the project is also documented for assigning roles and responsibility to them. The work break down structure is created for increasing the efficiency of the development process.

Reviews: The document prepared is required to be reviewed multiple times for aligning the project with the current needs of the organization. The reviewing of the project during the development process is important for eliminating the errors during the early stage of development.

Observation: The allocation of the resources and the utilization of the resources is required to be monitored during the development of the project and the project should be developed according to the project schedule. The different risk associated with the development of the project is required to be analyzed and a risk mitigation plan should be prepared for developing the project efficiently.

Questionnaires

• Describe the current challenges faced by the organization for reaching a leading position in the market?
• What would be the benefit that the organization can gain with the implementation of the project in the current business process?
• What are the areas that are required to be focused for gaining competitive advantage of the current business?

Figure 2: Organizational chart of SANE Australia

(Source: Created by author)

The organization chart is prepared by researching on the Crown hotel and interviewing the top level executives. This would help to build a communication plan and identifying the roles and responsibility of the personnel’s of the Crown Hotel.

Figure 1: BPMN Diagram for Crown Melbourne

(Source: Created by author)

After analyzing the business requirement of the project it has been found that Crown Hotels have distributed their business throughout Australia and it includes hotel rooms, restaurant, upmarket bars, etc. Current if any customer needs to book the hotel they can contact using the telephone service or come physically to book the hotel. This decreases the efficiency of the organization and thus it has a requirement to implement the web based information system using which the customer can view the rooms and book the service they prefer.  

Background

Crown Melbourne has focused on building hotels and expands their business but with the increase in the competition the company is facing problem regarding the management of the system (Pemsel & Wiewiora 2013). Currently the receptionist face problem regarding the management of the records of the pre booked rooms and service and thus the information system is required to be developed to resolve the problems faced in the management process.

Process Undertaken:

• A web interface is created for creating a link between the customer and the hotel
• All the records of the hotels such as the tariffs, availability of the room, service provided, etc. is required to be stored in the database
• The developed information system should be flexible according to the needs of the business.

Scope

The main goals and objectives of the organization are included for the development of the scope of the project. The project schedule is prepared after analyzing the scope of the project. The risk associated with the development of the project is also required to be analyzed for developing the project efficiently.

A feasibility study is required to be done for analyzing the requirement and develop the project

The database of the information system must be secured from any external access and should be encrypted

The web interface designed must be attractive and easy to use for increasing the customer relationship.

References

ABC News, 2017. Australia’s tallest tower to be built in Melbourne. [online] ABC News. Available at: https://www.abc.net.au/news/2017-02-09/crown-melbourne-to-build-90-storey-luxury-hotel-building/8254480 [Accessed 28 Mar. 2017].

Burke, R., 2013. Project management: planning and control techniques. New Jersey, USA.

Hwang, B.G. & Ng, W.J., 2013. Project management knowledge and skills for green construction: Overcoming challenges. International Journal of Project Management, vol. 31 no. 2, pp.272-284.

Marcelino-Sádaba, S., Pérez-Ezcurdia, A., Lazcano, A.M.E. & Villanueva, P., 2014. Project risk management methodology for small firms. International Journal of Project Management, vol. 32 no. 2, pp.327-340.

Mir, F.A. & Pinnington, A.H., 2014. Exploring the value of project management: linking project management performance and project success. International Journal of Project Management, vol. 32 no. 2, pp.202-217.

Pemsel, S. & Wiewiora, A., 2013. Project management office a knowledge broker in project-based organisations. International Journal of Project Management, vol.  31 no. 1, pp.31-42.

Sears, S.K., Sears, G.A., Clough, R.H., Rounds, J.L. & Segner, R.O., 2015. Construction project management. John Wiley & Sons.

Too, E.G. & Weaver, P., 2014. The management of project management: A conceptual framework for project governance. International Journal of Project Management, vol. 32 no.8, pp.1382-1394.