Background of the Project and Kane Constructions

Description of Project Quality System: The project that has been selected to implement quality management is “Residential building construction” based in Adelaide, Australia. The building that will be constructed will comprise of five stories and each storey will contain 3 apartments that means it will be provide accommodation to 15 owners. The building will facilitate an open car parking area for the residents and it will be founded like a complex with all the basic amenities required for high lifestyle and a healthy accommodation. Hence this Quality management plan will help to formulate a proper plan so that the quality outcomes are being achieved from this project. The project has been undertaken by Kane Constructions which is a privately owned construction company and active in all sectors of the industry. The organization has a turnover in excess of $600 million and over 330 full time employees. The company operates throughout the east coast of Australia and overseas from offices in Melbourne, Canberra, Sydney and Brisbane. Therefore, with this background the company has decided to plan and construct a residential building having complex like facilities. 

The management of Kane Constructions have defined and documented the following commitment with respect to quality. Every staff member has the responsibility to ensure that the intentions of this policy statement are understood, applied and maintained within their own activity area. Kane Constructions have made a commitment:

• To use the disciplines of ISO 9001 to develop and maintain the processes needed to produce a level of construction and project management of a consistent standard of quality and at competitive cost
• To foster good relationships with clients by effective communications with clients and encouraging feedback.
• To continually improve the effectiveness of the Quality Management Systems in the organisation.
• To document and measure quality objectives and targets through internal audit and management review.
• To deliver construction services in accordance with the specifications and requirements of our clients.
• That every employee constantly aims to improve the overall quality of Company products and services.

By adopting this philosophy, the clients of David Payne Constructions will be assured of an excellent standard of completed projects and services in accordance with specifications and contracts. Management has the ultimate responsibility to maintain the quality policy and shall promote all initiatives to attain and improve quality.

The project being undertaken will help to construct a five storied building comprising of the basic amenities to lead healthy living in the area of Adelaide. The building will also provide facilities for car parking to the customers so that they do not have face difficulties or compromise with their basic needs. The location of the building to be constructed is well connected and centralized so that the residents can easily move to another place without much hassle. The building will also have the facility unlike any residential complex such as 24 hours electricity, water, swimming pool, gymnasium, community hall. The scope of this Quality Management plan is to maintain the quality of the outcomes that will be achieved from this project.     

• Australian Standards
• Building Act
• Building Code of Australia
• Building and Construction Industry Payments Act
• Building and Construction Industry (Portable Long Service Leave) Act
• Fair Work Act
• National Employment Standards
• Queensland Building and Construction Commission Act
• Subcontractors’ Charges Act
• Sustainable Planning Act
• Work Health and Safety Act

Commitment to Quality by Kane Constructions

The National Code of Practice for the Construction Industry (National Code) establishes minimum standards businesses must meet to be eligible to undertake certain building and construction projects funded by the Australian Government.

The Australian Government Implementation Guidelines for the National Code of Practice for the Construction Industry (Guidelines) provide further details on National Code compliance requirements.

Awards and enterprise agreements are used to set out the general responsibilities as an employee as well as the responsibilities of the employer. The organization Kane Constructions have prepared the awards and enterprise agreements consisting of entitlements as below:

• hours of employment
• pay rates
• penalty rates like overtime
• casual loadings
• meal allowances
• leave entitlements
• employment protection

The plan is developed by consulting with the certain resources involved with the project as below:

Quality Control Manager: The QC Manager has helped to determine the set of procedures that are required to ensure that the constructed building will adhere to the defined quality criteria and meets the requirements of customers.

Business Analyst: This person helped to identify the business goals and objectives associated with the project.

Designer: The designer has helped to ensure that the design of the building to be constructed meets the desired requirements.

The major stakeholders and team members that are associated with the project are listed as below:

CEO (Chief Executive Officer): This person is head of the organisation as well as the project for constructing the five storied residential building.

Project Manager: This person is responsible for managing, monitoring and planning the project to achieve the desired outcomes.

Business Analyst: This person is accountable for managing the business goals and objectives with execution of the project.

Quality Control Manager: This person is responsible for monitoring and controlling the activities related to quality management for the construction project.

Architect: The architect is responsible for planning the layout of building that will be constructed.

Designer: The designer will be responsible for defining the exact design specifications for the building to be constructed. 

Project Phase Quality Objective Quality Measurement Monitoring Activity & Timing  By Whom

Inspection and test plans Proper design plans Review of design blueprints Architect and Designer

Requirement verification process Requirements analysis Requirements documentation

Continuous improvement process Improvements in construction process Review of construction techniques to be used Analysing construction technique

Project monitoring and control Quality standards are met complying with the legislative and national standards

DMAIC is a data-driven quality strategy used to improve processes. It is an integral part of a Six Sigma initiative, but in general can be implemented as a standalone quality improvement procedure or as part of other process improvement initiatives such as lean.

Scope of Quality Management Plan

The existence of a nonconformance means that some aspect of an organization’s standard operating procedures are not being followed. Non-conformances are typically identified in the context of a quality management system audit. The auditor documents the non-conformance in a Non-conformance Report which is subsequently issued to a management representative who directs corrective action.

1. Quality monitoring activities-

The quality management plan developed for the construction of the residential building in Adeliade and analyzed for finding the quality monitoring activity for the development of the project report. The scope of the quality management plan is acceptance criteria and the description of the project. The project is proposed to be completed in a year with the basement, ground and the first floor and the cost associated with the project is 16,325,450. The progress of the project is required to be reported per month (Walker 2015). The involvement of the stakeholder for the development of the project is required to be analyzed from the stakeholder register for the identification of the roles and responsibility of the stakeholder in the development of the project. The project manager is responsible for monitoring the progress of the project according to the project schedule developed and the monitoring activity includes measurement and dissemination of the performance of the project development process (Sears et al. 2015). The project risks are also analyzed and the project manager ensures that the project is developed according the risk plan created for the project.

1. Lessons learned report

The lessons learned for the preparation of the quality assurance process   is to control the execution of the project and to observe the execution problem raised during the progress of the project. The project control and monitoring activity is required to be run in parallel with the progress of the project and if error is generated it is required to be corrected in the preliminary stage for improving the quality of the project. The project is required to be monitored and the performance of the project is required to be measured against the project plan prepared for the development of the project. It is also required to be ensured that the project is developed under the proposed cost, scope and the schedule prepared during the preparation of the project plan. The project controlling plan is required to be prepared and the main purpose of the corrective plan is to revise the project plan and add corrective measures and remove constraints and reduce the risk associated with the development of the project.

1. Maintaining compliance to quality standards

Stakeholders and Team Members Involved

The quality standards of the project is required to be maintained throughout the project development phase. The defects or failure in the construction of the building is required to be removed because it can add extra cost and injuries to the project development team. It is the responsibility of the project manager to ensure that the project is developed according to the project plan and the quality standards (Fewings 2013). The key factor for the quality control is to take effective decision during the planning and design phase. The specification of the material, configuration of the components and the functional performance that is required to be added are included during the construction of the building (Lines et al. 2015). The quality standard of the project is maintained by assigning a group of responsible person for monitoring the standards of the products used for the development of the project. Inspectors and quality assurance personnel is also required to be involved for checking the quality of the project and samples of material used in the construction is required to be tested for compliance with the project.

1. Processes used to identify causes of unsatisfactory results

The processes used for the identification of the cause of the unsatisfactory result generated during the project development phase are as follows:

Quality Planning- The quality standards that are relevant for the development of the project and the methods that can be applied for the satisfaction of the standards are selected. The scope statement, the description of the products and the regulation and standards for the raw materials used for the development of the project is required to be selected for the successful planning (Kerzner 2013). The tool and techniques for the planning includes cost benefit analysis, flowchart, benchmarking and the output of it is the operational checklist and inputs for the other process.

Quality Assurance- The quality assurance is provided by the evaluation of the overall performance of the project and it is done regularly for the satisfaction of the relevant quality standards. The quality assurance is the result of the control measurement and quality audits are done on the project for the assurance of the quality (Chen et al. 2015). Once analyzed the quality assurance can be used for improvement of the quality of the project.

Quality Control- For controlling the quality of the project the result of the project is required to be monitored and it is required to be determined that it meets the required standards (Mir and Pinnington 2014). If any unsatisfactory result is received for the project the cause of the unsatisfactory result is required to be eliminated from the project for controlling the quality of the project.

1. Communicating unsatisfactory outcomes to clients or other stakeholders

Quality Monitoring Activities

The communication of the unsatisfactory outcomes with the stakeholders can be managed with the arrangement of stakeholder meetings and a user friendly complaint handing system is required to be prepared and an appropriate action is required to be selected. A clear delegation and procedure is required to be prepared for the accepting the feedback of the clients and stakeholders and providing remedies for their problem (Eshtehardian and Khodaverdi 2016). The areas of improvement of the organization is required to be analyzed with analyzing the communication problem faced by the organization. A proper communication plan is required to be set for increasing the responsiveness of the system and communicate with the stakeholder for the development of the system.

1. Working of continuous improvement process within the organization

A continuous improvement is required to be performed for the getting the best quality product of the project. The main focus of the system should be given on the getting feedback from the contractors and the clients regarding the dispute in the development of the project (Gan 2014). The complaint get from the client and the stakeholder is required to be dealt in an unbiased manner such that the conflicts are dealt as early as possible. A transparency is required to be maintained between the project and the stakeholders and the opportunity of the project is required to be analyzed for the improvement of the process involved in the development of the project.

1. Methods used to ensure quality standards are being met for all work areas

The methods involved for ensuring the quality standards and describes below:

Communication- A clear communication is required to be maintained between the stakeholders and the contractors involved in the project (Hardin and McCool 2015). The work structure and the safety is required to be analyzed for the preparation of the maintenance reports.

Teamwork- the team is required to be able to contribute to the execution and planning of the project. A team leader is required to motivate the team members for the development of the project.

Problem Solving- The team members should be able to participate in the safety and the able to solve the issues in the organization.

Planning and organizing- A project schedule is required to be prepared and the project is required to be developed according to the schedule (Turner 2016). The stakeholder is required to participate in the planning and the continuous improvement process of the project.

Self-management- The standards followed for the development of the project is required to be followed and the equipment’s used for the development of the project is required to be maintained.  

Lessons Learned and Quality Control Strategies

Learning- Different information is required to be gathered and different policies and procedures applied for the development of the system is required to be analyzed for the preparation of the project.

Technology- Different communication technology is required to be analyzed and it can be used for monitoring the progress of the report (Hwang and Ng 2013). Use of benchmarking tool would also help to analyze the quality of the project and report on the progress of the work.

1. Quality performance of subcontractor

The quality performance of the stakeholder is required to be analyzed and the main focus is given on the satisfaction of the customer. The productivity of the project is required to be analyzed and new innovation ideas can be added for the management of the performance of the project. The subcontractor is required to be selected according to their background and the project they have completed earlier for the development of the project (Kelly, Male and Graham 2014). The equipment’s available for the development of the project is also analyzed and project team member required for the development of the project is also analyzed for the completion of the project on the allocated resource and budget.

1. Overview of the process that required change

The change management is required for the improvement of the quality for the development of the project. The change management can be applied by analyzing the possible changes that can be applied in the project and preparation of a plan for taking preventive measures and coordinating the changes for the entire project (Budayan, Dikmen and Birgonul 2015). A small rework is required that have a minor impact and the effect is required to be analyzed and a change in the process model is required to be applied considering the five stages such as identification, evaluation, proposal and approval of the project.  

The process that requires changes for improvement of the quality for the development of the project are

1. Identification of the change: An effective change management system is required and a relationship is required to be built with the requirements, malfunction and other components of the project.
2. Evaluation and proposal of the change in the project development process: The possible impacts can be identified on the project and propose changes and a decision making system is required to be applied in the project development phase. The options available for the change is also required to be evaluated the cost and the time required for the development of the system is also analyzed for the development of the project (Fleming and Koppelman 2016). Further investigation is also required to be made on the outcome of the change and a new project plan is required to be prepared including g the cost and the resource allocated for the each phase of development.
3. Approval of the changes: The changes that are identified and is required to be applied for the benefit of the project is required to be approved by the stakeholders and the management. The parties affected dues to change in the plan is required to be analyzed and a meeting is required to be arranged for maintaining a transparency in the business process (Schwalbe 2015). On approval of the change the contract of the project is also changed and on the rejection the change is rejected. If the change is necessary it can be enforced by other means also like in the form of CCD.
4. Implementation of the changes: For the implementation of the changes in the organization the records are required to be kept regarding the relevant information and the change cases that can be required in future (Verzuh 2015). There is no requirement of important decision and a fully functional operational system is required for the confirmation of the aspects to be updated and all the parties involved in the project are notified.
5. Analyzing the changes: The changes are required to be analyzed and the performance of the system with the application of the change is also analyzed by collection of the data from the implementation phase.
6. How and by whom the requirement for change was identified

It is the responsibility of the project manager to identify the gaps in the project and incorporate changes in the organization for increasing the efficiency of the project. The scope of the change and the current needs of the project is required to be analyzed for the identification of the change in the system (Yan 2016). The project team is responsible to follow the proposed change and create a technical schedule and a project plan for approval of the change in the project development. The approval of the project is required to be gained from the stakeholders and the team affected due to the change in the plan. If approved a proper communication is done for the implementation of the change in the project plan.

1. Explanation on stakeholders affected by the proposed change

Maintaining Quality Standards

The importance of the stakeholder is required to be analyzed for implementation of changes in the project development method. The stakeholders are the individuals that have an influence in the change management plan. The identification of the stakeholders and the role and responsibility of the stakeholders are required to be analyzed for the development of the project and the application of the change management plan (Cannon and Hillebrandt 2016). On the identification of the stakeholder the communication medium used is required to be analyzed and the medium is required to be selected for effective change management. For implementation of change in the project the stakeholders affected is required to be analyzed and meetings are arranged with them for analyzing the impact of the change in the system (Potts and Ankrah 2014). The influence of the change for the communication medium such as email, video conference, or tele-conferencing is required to be selected for communicating with the stakeholders and proposing the change in the development of the project.

1. Deciding recommendations for change and new processes

The decision for any changes required in the project development is taken with the involvement of the project manager and the stakeholders associated with the development of the project. The project manager is required to identify the need for change in the organization (Nasir, Nawi and Radzuan 2016). The work areas identified for implementation of possible changes in the organization and the employee’s relation management service is required to be consulted for the implementation of the new changes (Zavadskas et al. 2014).  The effect of the change in the organization is required to be analyzed like termination of the employment due to changes in the operation size. The change proposal is required to be developed for the approval of the project plan and implement the change in the organization.

1. Communication required to ensure stakeholders were aware of the change

The involvement of the stakeholder is important for implementation of a change in the organization because it would affect the stakeholders. The change in the project development can be done and meetings is required to be arranged between the stakeholders and the project manager for awaring changes (Lundkvist, Meiling  and Sandberg 2014). The progressions that are distinguished and is required to be connected for the advantage of the venture is required to be affirmed by the partners and the administration. The gatherings influenced contribution to change in the arrangement is required to be dissected and a meeting is required to be organized keeping up a straightforwardness in the business procedure (Leach 2014). On endorsement of the change the agreement of the venture is likewise changed and on the dismissal the change is rejected. On the off chance that the change is vital it can be authorized by different means additionally like as CCD.

1. Monitoring schedule and implementation

Processes for Identifying Unsatisfactory Results

The project manager is responsible for the identification of the roles and responsibility of the team members developed for the project. The project manager should monitor the progress of the project according to the schedule and cost assigned for the development of each phase of the project (Fulford and Standing 2014). The change required for the development of the project is identified during the progress of the project and the risk associated with the implementation of changes in the organization is analyzed. The extent of the change and the present needs of the venture is required to be broke down for the distinguishing proof of the adjustment in the framework. The venture group is dependable to take after the proposed change and make a specialized timetable and a venture get ready for endorsement of the adjustment in the venture improvement (Vukomanovic, Radujkovic and Nahod 2014). The endorsement of the venture is required to be picked up from the partners and the group influenced because of the adjustment in the arrangement. In the event that affirmed a legitimate correspondence is accomplished for the usage of the adjustment in the venture arrange.

1. Impact of relevant legislative codes and national standards on quality monitoring activities

The legislative codes and the national standards have an impact on the monitoring of the quality of the project development. The workplace safety, and the health standards that are required to be maintained throughout the lifecycle of the project development.  The legislative information that can be applied in the current project and the communication of the legislative information is also important for the successful development of the project (Heldman 2015). The access of the legislative information is also important and the specific activities for performing the work for requiring license, notification for the regulatory department is required to be analyzed for quality monitoring of the project.

1. Self-reflective summary on managing the quality outcomes of the project

For the development of a quality project a quality analysis is required to be performed and a quality management plan is required to be prepared. Some pointer is required to be evaluated for summarizing and management of the quality outcome of the project includes the changes in the size, scope, complexity and the plan of the project. This paper addresses the sorts the progressions, and in addition their partners, causes, effects and rectification activities with regards to normal stages/stages in a development extend. Successfully overseeing change arranges in development forms is most certainly not insignificant on the grounds that change orders are a piece of agreement and they should be entirely followed regarding contracts, archives, endorsement prepare, installment assert, and so on.

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