Discussion

Discuss about the Social Media In The Workplace To the Communicate.

The expansion of the organization is equipped with the major challenge of exploring communication between internal and external employees who are geographically apart for the effective functionality and operation of the enterprise (Smith, 2017). In this paper, we are looking forward to focus on proposing the use of social media for accelerating the communication mechanism in the working participating units.

The sustainability of the enterprise depends on the effectiveness and efficiency of the communication management plan deployed by the organization for smooth functionality of the enterprise. The happy and satisfied employees provide better and quality result in their work (Herlle, and Caneda, 2015). The analysis of the proposal should be done for measuring the impact of social media on the employees at work place.

Name of the resource:  Social media in the workplace

Type of Resource: Research Paper

Summary

The Enterprise Social Network should be implemented by the firm for coordinating the connection between internal and external participating units who are geographically apart. The effective relationship can be developed between the employees who promote sharing of resources and information according to the requirement (Appignani, Jones, Watson, and Welch, 2015). It can serve as a common platform for sharing of new ideas, opinion, thoughts, creative thinking, and views for generating alternating solution to the complex problem.

Test 1:

Particular	Description
Error Component	Employees
Measurement	Impact of social media
Score	Positive
Error	Use of social media for personal use or informal communication at work place
Impact of error	Operational workflow can be distracted

Test 2:

Particular	Description
Error Component	Process
Measurement	Social media impact on process
Score	Positive
Error	Error in the process can be resolved
Impact of error	Enhance the operational flow

Test 3:

Particular	Description
Error Component	Customers
Measurement	Impact of social media in bonding customers
Score	Positive
Error	Rumours
Impact of error	Feeling of anger and distraction

Test 4:

Particular	Description
Error Component	External Agencies
Measurement	Impact of social media on external agencies
Score	Positive
Error	Useful data can be collected for operational effectiveness
Impact of error	Positive impact on the work flow

Test 5:

Particular	Description
Error Component	Internal partners
Measurement	Impact of social media on internal partners
Score	Positive
Error	Use of social media for personal use or informal communication at work place
Impact of error	Operational workflow can be distracted

Name of the resource: Understanding the influence of social media in the workplace: An integration of media synchronicity and social capital theories.

Type of Resource: E-Journal

The development of corporate social network helps in managing connection between work processes, flow of resources, enhancing relationship, improvement in product quality, and others. The peer to peer connection between participating unit through the use of common platform of social media develops a link for promoting resource sharing, generation of harmonic views on the complex problems, and etc. (Cao, Vogel, Guo, Liu, and Gu, 2012). The communication is the basic need of the employees at work place to satisfy their grievances and chaos. The quality of work of the team members can be improved because the working employees can resolve their matter of concern, grievances against company or each other, chaos, and conflicts which create a positive feeling to give their best at the work place.The important notices and circulars can be broadcasted on the platform among the employees. It helps in saving time to give information to the employees personally.

Resource 1

Reliability test

Test 1:

Particular	Description
Error Component	Employees
Measurement	Grievance handling program for employees
Score	Positive
Error	Rumours
Impact of error	Negative impact

Test 2:

Particular	Description
Error Component	Process
Measurement	Grievance related to operational process
Score	Negative
Error	Rumours
Impact of error	Negative

Test 3:

Particular	Description
Error Component	Customers
Measurement	Handling grievances of customers
Score	Positive
Error	No clear understanding of customer requirement
Impact of error	Negative

Test 4:

Particular	Description
Error Component	External agencies
Measurement	Grievance handling of external partners
Score	Positive
Error	Rumours
Impact of error	Negative

Test 5:

Particular	Description
Error Component	Internal partner
Measurement	Grievance handling of internal partner
Score	Positive
Error	Rumours
Impact of error	Negative

Name of the resource: Exploring the impact of internal social media usage on employee engagement.

Type of Resource: E-Journal

The configuration of the business activities and communication should be done for achieving the organization goal and objectives. The effective management of internal process can be done through initialization of communication procedure among the workers at work place, innovation in the internal processes used, collaboration between processes for achieving coordination in the business communication with the governmental agencies or other third party, and lastly the initialization of retention for motivating the employees towards their work. The social media is the common platform for employee’s engagement with the working policies of the enterprise. The Enterprise Social Network should be implemented by the firm for coordinating the connection between internal and external participating units who are geographically apart (Haddud, Dugger, and Gill, 2016).

Test 1:

Particular	Description
Error Component	Employees
Measurement	Coordination in the communication with employees
Score	Positive
Error	For personal Use
Impact of error	Distraction in the operation

Test 2:

Particular	Description
Error Component	Process
Measurement	Coordination in the communication process
Score	Negative
Error	Wrong information
Impact of error	Distraction in management of activities

Test 3:

Particular	Description
Error Component	Customers
Measurement	Communication with customers
Score	Negative
Error	Wrong communication
Impact of error	Feeling of anger

Test 4:

Particular	Description
Error Component	External Agencies
Measurement	Communication with external agencies
Score	Positive
Error	Wrong information
Impact of error	Incorrect information flow

Test 5:

Particular	Description
Error Component	Internal partners
Measurement	Communication with internal partners
Score	Negative
Error	Confusion
Impact of error	Chaos and conflicts

Name of the resource: The dynamics of business communication: A look at social media use in the workplace

Type of Resource: Research Paper

Summary

The new policies and procedures should be developed by the organization to implement enterprise social network which is comprised of Instagram, Facebook, Twitter, and etc. in the working curriculum of the firm. The use of common platform for sharing of information helps in raising the concern of employees which they face in completing their daily and routine activities. The resolution to their problem helps in increasing the productive work of the labour which in turn results in long term sustainability of the organization. The disclosure of confidential information of the business organization can take place through communication between the employees (Munro, 2014). The new schemes developed by the enterprise can be hacked by the hackers before its transmission if the discussion had been placed on the social media by the employees.

Test 1:

Particular	Description
Error Component	Employees
Measurement	Confidentiality of information
Score	Positive
Error	Disclosure of information
Impact of error	Loss of confidentiality

Test 2:

Particular	Description
Error Component	Process
Measurement	Confidentiality with process
Score	Positive
Error	Distraction in the process
Impact of error	Negative impact on the work flow

Test 3:

Particular	Description
Error Component	Customers
Measurement	Confidentiality of customer information
Score	Negative
Error	Disclosure of confidential information of the customers
Impact of error	Hacking of customer account

Test 4:

Particular	Description
Error Component	External Agencies
Measurement	Confidentiality of external agencies information
Score	Negative
Error	Disclosure of information
Impact of error	Links with the external parties can be broken down

Test 5:

Particular	Description
Error Component	Internal Partners
Measurement	Confidential information of internal partners
Score	Negative
Error	Disclosure of information
Impact of error	Chaos and conflicts

Conclusion

The platform of social media is the basic need of the expanding enterprise to manage effective communication handling between internal and external employees. The fruitful result can be gained from the motivated employees (Fusi and Feeney, 2016). The research agenda should be capable of highlights

What is the positive and negative impact of social media at work place?

Is it beneficial to implied social media at working platform?

It is recommended that the traditional communication mechanism should be changed with the involvement of social media platform in the working curriculum of the enterprise. The analysis of the proposal should be done for measuring the impact of social media on the employees at work place (Bakhuisen, 2013). The training and awareness program should be arranged in the enterprise for guiding the employees about ethical code of conduct which they should follow for managing communication through social media platform.

References

Appignani, T., Jones, S., Watson, M., and Welch, E. (2015). Social media in the workplace (1st ed.). Retrieved from file:///C:/Users/acer/Downloads/1032-959-1-SM.pdf

Bakhuisen, N. (2013). Knowledge sharing using social media in the workplace (1st ed.). Retrieved from https://www.inholland.nl/media/12103/masterthesisnicolettebakhuisen.pdf

Cao, X., Vogel, D., Guo, X., Liu, F., and Gu, J. (2012). Understanding the influence of social media in the workplace: An integration of media synchronicity and social capital theories. An international conference on system sciences. Retrieved from https://pdfs.semanticscholar.org/8f5b/0f5f9e3c74d941c2682e9c4683fd642d98e3.pdf

Fusi, F., and Feeney, M. (2016). Social media at work place: Information exchange, productivity, or waste (1st ed.). Retrieved from https://journals.sagepub.com/doi/abs/10.1177/0275074016675722

Haddud, H., Dugger, J., and Gill, P. (2016). Exploring the impact of internal social media usage on employee engagement. Journal of social media usage on employee engagement 3(1). Retrieved from https://www2.mitre.org/public/jsmo/pdfs/03-01-internal-on-employee-engagement.pdf

Herlle, M, and Caneda, V. (2015). The impact of social media at work place (1st ed.). Retrieved from https://digitalcommons.fiu.edu/cgi/viewcontent.cgi?article=1205&context=sferc

Munro, L. (2014). The dynamics of business communication: A look at social media use in the workplace (1st ed.). Retrieved from https://scholarworks.wmich.edu/cgi/viewcontent.cgi?referer=https://www.google.co.in/&httpsredir=1&article=3493&context=honors_theses

Smith, D. (2017). How to manage social media at work place (1st ed.). Retrieved from https://croner.co.uk/wp-content/uploads/2017/08/Expert-Views-How-to-Manage-Social-Media-in-the-Workplace.pdf