Efficient Employees in Healthcare Centres

Write an academic paper exploring Workplace Culture in the context of Practice Development.

The culture of practice development is effectively progressing day by day. Efficient employees of any health care centre provide special care to critically ill patients. This work-practice is eventually improving. Since 2000 people are giving more attention in Health care practice, which is most effectively increasing in some organizational and corporate culture. This work place culture can be an immediate culture experience which is called “micro –system” level. This level mainly focuses patient safety policy which tries to prevent patient from getting harmed. (Braithwaite, et al 2016 p.e013758 )It is most important level of health care practice. Practice development provides quality and advanced health care strategy to the patients. The role of practice development is taking care of injured or harmed patients by adopting new technologies. For this reason, Health care providers getting a chance to detect the disease easily following new tools. These health care services are providing a quality care to the people worldwide. The quality of care sometimes varies in different country. People of poor developing country do not get minimum health care services due to lack of trained nurses, good medical instruments, and new tool and also lack of proper health care centres as well. In some part of world people suffers in various unknown disease, they deprived from proper medical check up and medicines due to lack of medical experts. So it is mandatory to provide a thorough equal routine check up for all. The term Practice Development mostly used by some developed country like UK, North America, Australia, and European countries to yield a good quality and advances health care services, particularly practice of nursing. Workplace culture has a great impact on different aspects, on which they should give focus these are – patient’s experience, satisfaction, Motivation, effectiveness of staff, implementation of new techniques, patient safety policy, and productivity of innovation upgrade. Ineffective uptake of toxic products may lead serious health issues.( Peri,et al 2015 29(7), pp.1065-1079. ) To make quality health service worldwide, it is necessary to maintain an effective cultural health care practices employing expert nurses. Practice development creates a culture of innovation and practice management that helps to take right action on right time to cure problems. So, the health care service helps to expand public health care service following some environmental, behavioural social factors that determine good health.( De Bono et al 2014 pp.1-6.)

The Micro-System Level

Effective health care services are needed when the nation builds on the existing strengths of its health care system. To improve health condition good information and sound analyses of results, flexibility and creativity in responding to that information, are necessary. To analysis this factors, the effectiveness of culture of any workplace is an important factor for any organizational studies. There are certain theory which provides the system, strategy and culture of any workplace,.( Biddison,et al 2016 pp.31-37) For example Integrative theory- Such theory encompasses past trend of adaptation and survival along with this it provides an idea about limitations of future adaptation. In general theory the culture of any particular organizational workplace is compared with another organizational environment. But in the concept of effectiveness there are some set of multidimensional challenges.( Allen, ,et al 2016 pp.181-197. ) Effectiveness is mainly a complex shareholder who take care some different, incompatible, improves criteria. Organizational cultural theory -mainly includes some cultural and climatic factors likes- social responsibilities, organizational customs, language, behaviour, values, symbol, believes, authority permission, rituals, and different modes of defence protocols which clarify organizational norms and legislations. It refers as an ideal system because it follows values, ethics, knowledge, myths of organizational policy. This theory contains several facts and thoughts which is helpful to understand the culture of any workplace. Workplace culture defined as it is a system of common value and ethics which remain same in different organizational background. The employees of any organization should follow their norms and regulations.( André, et al 2014 pp.449-457.)To improve the performance of employee and profitability an organization must follow the cultural ethics .Cultural approach gives a clear sight about the policy of organizational success. Culture is a combination of two key elements these are  (1) It contains some ideal laws, values, beliefs, that gather people to understand world in better way.(2)c a clear vision of myth, rituals, and symbols through which they can practice more and can understand the expressions. Organizational culture is a collaboration of some internal and external factors that helps to make integration between employees. This concept is influence the climatic structure of any organization. (Murray, et al 2018 ), pp.1287-1293.)The analysis of climatic structure mainly determines motivational and behavioural culture and organizational studies along with its development. Organizational climate is 3D structural dimension that describes environmental- structural characteristics and working policy. It includes interpersonal dimension of work, interaction between group members and dynamics where individuals are being integrated. Analysis of organizational climate gives a perception of external conditions, interpretation of physiological process ,and individual dimension that mediate personal requirements.( Waring et al 2016 pp.198-215.)

The Role of Practice Development

Organizational climate is  an demonstration that everyone should experience .the fundamental difference between organizational climate and culture is  that -culture of an organization is an integrated property that should be maintained , but  climate is something that quantify the organizational culture.

The practical implications of effective Workplace Culture considering areas such as Person Centred Care, patient outcomes, staff satisfaction and retention among others

An effective workplace culture is a much required aspect for the overall improvement of a healthcare setting. A smooth and balanced workplace culture can upgrade the operations of a healthcare setting by motivating and encouraging the workforce, enabling seamless and needful health services for the patients (Williams et al. 2015, pp.e34-e41). Workplace culture is a combination of shared values, perceptions or beliefs held by the staff of that particular organisation. A healthcare organisation deals with patients and their families at the same time. Thus, the behavioural dynamics can affect the healthcare staff, making negative impact on them.  Therefore, a well-structured and balanced workforce culture is required in order to avoid unwanted conflicts in the organisation and generate accuracy in the service delivered.

Through a clearly defined set of organisational rules, an imbalance in workplace culture can be eliminated or reduced to a greater extent. As a healthcare setting is responsible for handling minor to major health related issues, it is of utmost importance for the healthcare staffs to maintain a calm and stress-free mind while treating patients or handling their families. Bad behaviour from the end of staffs, resulting from inner conflicts and a degraded workplace culture, can make negative impact on the reputation of that particular healthcare organisation (Jordan et al. 2015, pp.10). Moreover, a degraded workplace culture can also result in inaccuracy in a treatment, which might be harmful for the goodwill of that particular healthcare organisation.

The healthcare staffs have to be equipped with sufficient skills in order to handle the patients as well as their families. Sometimes, the families of the patients easily get agitated or irritated, which is quite natural as their primary concern happens to be the well-being of the patient who is their friend or family. In this situation, healthcare staffs need to keep calm and handle the families of the patients in a positive manner (Killett et al. 2016, pp.160-188) Through their behaviour the staffs should convey a message that the patient is in safe hands, and with the positive co-operation of the patient’s family the hospital is going to provide the patient with needful medications for fastest recovery.

Effectiveness of workplace culture in a healthcare setting determines the levels of staff satisfaction hence, affecting the level of patient satisfaction and overall goodwill of the organisation as well. With certain important skills, any healthcare staff can deliver accurate services. The skills are communication skills, learning skills, knowledge related to healthcare, teamwork abilities and technical skills (Ovseiko et al. 2015, p.25). Staffs working in a healthcare setting should have thorough knowledge about the all sort of diseases or disorders so that that individual becomes capable of providing necessary treatment to different types of patients. A healthcare staff should be open to new experiences and always eager to learn more about the working field. With sound communication skill, a healthcare staff should be able to know more about the problems or improvements of the patients through effective conversations. Also, communication skills help the staff to handle the grievance of the family of the patient.

Cultural Differences in Healthcare Services

In a healthcare setting, teamwork is a crucial aspect in order to ensure an accurate and compact service to the patient. Efficiency in teamwork generates fast progress in work, and allows the healthcare staffs to handle more patients at a time (Mbau and Gilson, 2018, p.1462579). Thus, the availability of the services increases, making an impact on the growth rate of the organisation. An effective workplace culture can be impactful in many various aspects, such as, person centred care, staff satisfaction, patient outcomes, employee retention vice versa. All these factors contribute a certain part to the development of an effective workplace culture.

Person centred care is an approach that helps in curing the patient through the involvement of the patients’ requirements, values and opinions. In this approach, a patient is thoroughly studied by the healthcare providers in order to understand the specific issue faced by the patient. Then all the related information regarding the illness in extracted from the patient and those information are further studied to bring out best possible solution to eliminate the problems or to reduce them to a greater extent. Person centred care approach is suitable to cure a patient suffering from a critical disease which requires individual attention of the care staff (Muls et al. 2015, pp.633-638). In the person centred care, a patient is under observation of a particular care staff, who is responsible for the improvement or the downfall of the health of that patient.

Workplace culture in necessary to ensure a properly operational person centred care approach. As a care staff is affected by the organisational or workplace culture, a positive ambience in the workplace is much required so that the care staffs related to person centred care can provide the needful attention to their respective patients. A patient under person centred care requires undivided attention, as the well-being of that patient is solely depending upon the assigned care staff (Grant et al. 2014, pp.21-40). Thus, it is important to maintain a healthy workplace culture in order to ensure that appropriate services are delivered to the service users i.e. patients.

Staff satisfaction is of much importance to ensure seamless operations in a healthcare setting. An effective organisational culture enables the staff to maintain a balance between their personal and professional life, increasing their workplace satisfaction level. Satisfaction level is the primary driving force behind a motivated and driven employee (Hignett et al. 2018, pp.5-14). Thus, a satisfied employee is capable of rendering accurate and appropriate services to the patients in a healthcare setting. Motivated staffs are focused on work and will do the assigned job carefully for personal growth as well as overall growth of the organisation. If the work satisfaction levels among the employees are low then they will not be following the organisational rules properly, deliver inaccurate results, conduct errors, initiate conflicts and in worst condition, they will quit the job. The staff satisfaction also affects the decisions related to employee retention of a healthcare organisation. The organisation will hold the employees delivering positive results and carry out their organisational operations.

Organizational and Corporate Culture

Workplace culture is linked indirectly to the patient’s outcome. As a properly framed workplace culture is responsible for staff satisfaction, the level of staff satisfaction determines the level of positivity in patient outcome (Carlos Pinho et al. 2014, pp.374-398). The well-being of a patient is related to the healthcare services that individual is being provided with. If the patient is provided with accurate and suitable medications, the patient will experience a positive outcome. But if the patient is provided with wrong medications or improper treatment, the outcome will be negative, impacting the overall reputation of that particular organisation. Therefore, it is of much importance to maintain a proper organisational culture so that the staffs are always motivated and the patients are provided with accurate healthcare services.

Hence, it can be derived from the above mentioned points that the organisational culture or workplace culture is an important variable to determine the overall growth of a healthcare organisation. The implementation of a well-framed organisational culture can result into a better scenario both for the patients and the staffs (Morténius et al. 2015, pp.234-251). An increasing level of satisfaction level among the staff is capable of generating accuracy in healthcare services rendered by that particular healthcare setting. This way the patients will be benefitted and satisfied from the service provided.

Conclusion

Workplace culture is a much talked about topic in the context of healthcare settings. In hospitals, a balanced workplace culture is mandatory to ensure a driven and motivated team of staff. The healthcare staffs are responsible of dealing with emergency situations as well, which needs a vast amount of attention and dedication. A smooth workplace culture enables a healthcare staff to stay calm and focus on the assigned patient properly. As in healthcare industry, smallest mistake from the part of healthcare staff can cost the life of the patient, also ruining the reputation of the hospital (Grealish and Henderson, 2016, pp.569-575). Therefore, accuracy from the staff’s end is compulsory which can result from a well-structured organisational culture. The healthcare organisations need to implement relevant policies which will be beneficial for the staffs, and also help them to balance their personal and professional life.

A satisfied group of staff is capable of delivering best services to the patients, hence, garnering more positive reviews from the service users. These reviews are of much importance to improve the overall reputation of that particular healthcare organisation. A driven group of care staff is able to accelerate fast recovery for the patients by providing them with needful and appropriate healthcare services. With properly implemented policies, the organisational culture of a healthcare setting can be improved through an increased satisfaction level among the hospital staff (Zingg et al. 2015, pp.212-224). More the employee satisfaction level, more there will be positive patients’ outcome. However, the management of the healthcare organisation should conduct surveys among the staff to determine the level of their satisfaction and effectiveness of the present organisational policies, as the effectiveness of the organisational policies are primary factor behind a successful and fruitful organisational culture in a healthcare setting.

The Effectiveness of Workplace Culture in Healthcare

References

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